I have found phoning VS frustrating recently, but not for the same reasons. My calls have been answered instantly, but the people on the other end (possibly based in Wales judging on accents) have not been very helpful. Telling me that I can't book flights that I have booked before with VS. Maybe Swansea has expanded into Prem Team, UC etc. or was put through to a different department due to call volumes. But they deffinatly need more training. Obviously they were fine quoting for a simple VS only return.
manymiles wrote:Even more amazing today, still trying to upgrade the ticket on tomorrows flight.
The flight with miles was available on the web site and I called on 3 separate occasions and each time it apparently was not available in the booking system.
I actually went through the booking process on the web site and booked myself a seat (which I do not need) to see if it would actually work and it did.
Called back and said please cancel the one I booked 5 minutes ago and upgrade the reservation I made earlier or change the name on this one and cancel the other.
Both were too hard for the overnight team so I will call again tomorrow and see how this saga ends...
The problem now is that if they cancel it, there is no guarantee the reward seat will become available again. Just hope that it does.
Normally the website lags behind the true availability of flights, but as you booked it that is unlikely. Although if you were doing a dummy booking online for the reward seat, when you select it, it becomes unavailable for others to select, so if you had selected the flight, then quickly got through to VS, if it was the last G, they might not be able to see it anymore.
