Cannot get in contact with Virgin on any number

Trying to contact Virgin from California, started before 6pm local time and just given up after more than an hour.

Tried all the numbers I can find, UC direct to UK, Gold 1-800 line in the US etc.

No answer on anything!!!

Soooo frustrating.

I need to make a change to my flight tomorrow.

Is VS a 24x7 operation? 6 pm in CA is 2 am in London ... perhaps try earlier?

Unfortunately I think you'll just have to keep holding. It seems virgin are severely understaffed at present leading to massive wait times!

[mitchja]

The VS call center is now indeed open 24/7.

I tried calling the Upper class line from Vegas a few weeks ago on the US 800 number - took 15 minutes to get through to someone, 2 minutes for them to check that availability for my change of dates was available (which I already had done on the website) and then I was on hold for another 15 minutes whilst they calculated how much it would cost which ended up as just the $50 change fee.

Very frustrating

I called on Saturday morning UK time to make a new booking and got through to the premier team in 2 mins and was all sorted quite quickly, so I guess - as they say in the US - your milage may vary.

I have huge sympathy for those who can't get through. I was stuck in New York in that situation when the volcanic ash cloud caused chaos last year. I had several 2-3 hour waits trying to get it sorted.

Called last week without a problem - both times through (to Cardiff) in a couple of minutes via the 1 800 number.

W.

Called last week without a problem - both times through (to Cardiff) in a couple of minutes via the 1 800 number.

W.

It's not Cardiff, it's Swansea 8D . Big difference (trust me ).
DL

[honey lamb]

Called last week without a problem - both times through (to Cardiff) in a couple of minutes via the 1 800 number.

W.

It's not Cardiff, it's Swansea 8D . Big difference (trust me ).
DL

y) y) y)

It's all Wales or are the sheep different there?

W.

LOL

R-P

Called last week without a problem - both times through (to Cardiff) in a couple of minutes via the 1 800 number.

W.

It's not Cardiff, it's Swansea 8D . Big difference (trust me ).
DL

Yes you can go to Joe's for an ice cream Swansea for a start.

Called last week without a problem - both times through (to Cardiff) in a couple of minutes via the 1 800 number.

W.

It's not Cardiff, it's Swansea 8D . Big difference (trust me ).
DL

Yes you can go to Joe's for an ice cream Swansea for a start.

Joe's ice cream ...ahhh.....