Spanishvirgin wrote:That may be the case but when an airline is already leaving its departing airport two hours late and it knows that London airports can back up it should carry extra fuel to avoid any further delays due to diverting or at east have the decency to carry the cost of changing onward flights especially when he passenger has slowed five hours between connections.
The airline would of put as much fuel in as they thought would be needed for a flight, plus all the extra, but obviously the winds were unexpected (or whatever the reason), seeing as the BA flight diverted too. Diverting to Cardiff would of incurred costs, plus I expect the fuel would of been more expensive than at VS served airports where they have contracts, so it's not like they were being tight at the fuel pump. What's the point in having sooooo much fuel than is needed? It's expensive and pollutes the environment even more.
RE missing your connect, Virgin fulfilled their part of the contract, to get you from A to B, if you have onward flights, it's always advisable to have it all booked on one ticket if possible, then Virgin would of had to cover the cost to get you to your final destination. Personally if I was booking a separate connecting flight, I would book it or the next day, leaving me much more room for error.