mitchja wrote: The agent couldn't see the same VS19/VS20 reward inventory I could online I had in front of me
Probably because you had it online in front of you and it was the only seat available.. It would have been removed from the reward pool of seats as soon as it offered it to you so the VS CS wouldn't be able to nab it as you already had it, if that makes sense

My experiences on the OP, buy them, log out and then log back in and there they are. They do say the miles can take up to 24 hrs to post, but I haven't heard of it taking that long in the past.... always a first time though ):