I got a key ring

Don't get excited folks, it is only a key ring with a little Virgin plane attached and no, I don't need a new key ring.

Significance is that it's a thank you for feedback.

We had such a good crew on our recent LHR/JFK flight that I wanted to say so but as we were in the States and snail mail from there can take weeks, I emailed Dunstable, wondering the while whether it would drop into a black hole somewhere.

But lo and behold, I got a little jiffy bag with said key ring in a little velvet bag (aaaah) with card attached in Virgin red saying "Thank you for your kind words"
So emails to Dunstable do get through.

Glad you had a good flight, enough to let them know, nice of them to acknowledge that.

I've had the same a few weeks ago ! Nice and completely unexpected gesture

Cue everyone now writing in for a keyring.....

Just out of interest, Virgin Atlantic have an office in Dunstable..?!

[honey lamb]

Just out of interest, Virgin Atlantic have an office in Dunstable..?!

Yes, it's their customer service place and also some Flying Club stuff comes from there. I've had loads of stuff with a Dunstable postmark and I've also had stuff come from, I think, Amsterdam - well somewhere in Europe anyway.