Seat Map problems?

I am trying to confirm that my seats are still selected...

When I upgraded from PE to UC, VS couldnt process my card as it flagged as a fraudulent transaction. I called and told them that I had cleared it with MBNA and they could charge it again. A month later they hadnt charged it or issued the e-ticket so I called them again and they charged it a couple of days later.

I then logged in to make sure my seat selection had remained but the seat map was down. That was over 2 weeks ago and its been down ever since. I have spoken to VS and they say it will be up in a few hours but it never comes back.

Is anyone else having this problem?

I had a problem during the week with the seat map but it was working within a few hours, a couple of others have had problems and I think someone else is having similar problem to you where they cant access the seat map at all. Fingers crossed virgin are doing some work on their IT systems soon to improve things like this

I'm able to see the seat map for my flight in a couple of weeks

Just checked on my booking and also no problems with the seat map, in fact I have not noticed any issues recently.

I did have some probs when they changed my flights a few weeks back. I had to ring the UC telephone line and they in turn spoke to someone who then re-issued my e-ticket. By doing this, it apparently frees the seat map.

If you not fancy hanging around on the phone route, then do the on-line chat box. They can check for you that all is okay with your booking.

Just checked on my booking and also no problems with the seat map, in fact I have not noticed any issues recently.

I did have some probs when they changed my flights a few weeks back. I had to ring the UC telephone line and they in turn spoke to someone who then re-issued my e-ticket. By doing this, it apparently frees the seat map.

If you not fancy hanging around on the phone route, then do the on-line chat box. They can check for you that all is okay with your booking.

Hev60, I was so encouraged by this. Hooray I thought, a solution. We booked in December for flights in April/May, immediately couldn't see the seat map, reported it umpteen times, still can't see it.

Phoned the UC phone line. Explained our problem and the resolution of yours. Asked for our e-ticket to be reissued. New e-ticket arrives. Log-in to MMB. And get the tired old message I've had dozens and dozens and dozens of times:

The seat map is unavailable to view online, please call the contact centre.

Bottom line is there's no incentive for them to do anything. We may seem to ourselves to be frequent flyers, but we're not the business flyers off every week with company paying top fare code. And if they do nothing for long enough, we'll have flown anyway.

But it has taken the edge off hugely, not knowing whether we are still in the seats we want or even still on a 787.

But it has taken the edge off hugely, not knowing whether we are still in the seats we want or even still on a 787.

I would work on the assumption that everyone is in the same boat for your flight, and on that basis try not to worry about it. Even if you could see the seat map you could easily encounter an aircraft substitution so it's best not to let it bother you.

I am not disagreeing with you that the system is rubbish, though!

I have a related issue. I have a pair of G bookings for LHR-LAX in May. I recently switched flights and asked the agent to select 8/9A as 4/5K were already allocated.

When I go into MMB, I can see 8/9A against our names, but also get a popup saying Hold On...Sorry, this seat "9A" is not available, and a similar message for 8A.

The agents on chat confirm we have got the 2 seats, but have no idea why we are getting the error message. I had initially thought it was down to not having an eticket, but one came thru a few days ago and I still get the error

When I upgraded from PE to UC ...............

Is anyone else having this problem?

When I upgraded from PE to UC I didn't have any issues with the card usage, and payment was fine, but I did have the error message to say that there was a problem with the seat map etc. When I finally got through to UC phone line, it transpired that the system basically got confused on the upgrade. As I had already selected PE seats, before I upgraded to UC the system seen that I had PE seats selected, but that I was booked in UC which threw up an error. The operator on the phone had to do something to allow this to then load up properly.

May not be the same reason as you, but sounds similar.

But it has taken the edge off hugely, not knowing whether we are still in the seats we want or even still on a 787.

I would work on the assumption that everyone is in the same boat for your flight, and on that basis try not to worry about it.

Alas we know this isn't true. Apparently it was a short-term problem around the time we booked. Everyone else who has booked since can see the seat map and reserve seats. When we were told this (by Craig Kreeger's office), I asked why, in that case, they couldn't simply re-book us but of course they couldn't do that. We only make a couple of return TATL flights a year so we're not of interest in the "keep the pax happy" stakes.

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But it has taken the edge off hugely, not knowing whether we are still in the seats we want or even still on a 787.

Sorry to hear phoning the UC line didn't sort your problem out

I understand for some folk knowing you've been granted a seat 'request' is not important but sounds like you are like me - I need to know

When I phoned initially, the agent was very helpful. She could see on her screen that seat map was still showing that annoying message but it was at that point she made another call. I remember now she said she needed to speak to the "revenue department"

I was wondering though if your issue could actually be related to the 787 aircraft. I don't think VS are absolutely certain the aircraft is going to operate on specific planned routes as its so new in service. Perhaps that could be the reason? I would phone again and don't give up until you're satisfied. You are a VS customer regardless of your fare class or fare code and as such should be just as important as the person paying a full fare.
Good luck

Alas we know this isn't true.

Oh dear - sorry to hear that. Not good.