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#899201 by property1925
23 Mar 2015, 15:04
Just idling time and checked my FC account.

As ever, no automatic miles or TP for an underlying fare that I used to upgrade with miles to G. Likewise, the automated system says I did'nt fly. I've sent the usual email.

But, I wondered, is it ever automatic for any route - certainly not LHR-HKG rtn, unless its just me! :)
#899207 by spacedog
23 Mar 2015, 15:51
We had to call to get our underlaying fares on M > G upgrades to and from NRT credited to our accounts. I was also told they never post and you always have to call or e-mail in order for them to be posted. We're also flying in and out of SFO, LAX and PVG in the next couple of months on upgrades and will report back if they post automatically, but I'm guessing they won't!
#899253 by International Hitman
24 Mar 2015, 09:17
I also have been told many times whilst actually making the upgrade booking that the miles will not post and I will have to call on my return, so has become a routine that I call a few days after returning to the UK --- claimed on line once and still had to call so just call now.
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