bebop wrote:Could anyone please advise what Virgin would do if my flight is cancelled and I am booked on a reward flight using miles? And should I contact them now to see what’s going on? Both legs are still showing as happening when I look at them in ‘My Flights’ in the app.
This is based on what happened to me when my flight was cancelled and was re-booked onto another flight 24 hours later. This was 2 years ago but I can't imagine it's changed much...
You would get an automated e-mail with details of what flight you've been re-booked on to and a link to call Customer Services if you need further help (i.e. if you're not happy with the change). If you provided your mobile number at the time of booking, you will also get a text advising you of a change and to look at your booking online for further details.
I don't think it matters whether you paid with money or miles or a combination of both. If your flight has been cancelled, they are obliged to re-book you onto an alternative flight either with VS or somebody else. Another option they are obliged to offer is a full refund.
https://www.citizensadvice.org.uk/consu ... cancelled/