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#956521 by vic110
29 Jun 2020, 21:10
We were approved for global entry in April this year and so have 1 year to arrange our interview to complete our application. We have now had 2 trips cancelled this year and I am nervous of booking anything to America anytime soon due to the infection rate there at the moment. I have E mailed them to see what our options are and have been informed that they have now extended the period of time that the trusted traveler program applications remain active. It is now 485 days from the date the application was conditionally approved so that gives us an extra 4 months . They are still doing enrollment on arrival and you can now start re booking interviews from 6th July.
#956545 by mitchja
04 Jul 2020, 10:24
The TTP enrolment centre shutdowns have now been extended until at least August 10th.

Enrolment on arrival is currently operating though.

From the TTP website:

Out of an abundance of caution and in the interest of minimizing exposure and controlling the spread of the Novel Coronavirus Disease (COVID-19) Outbreak, all US Customs and Border Protection (CBP) Trusted Traveler Program Enrollment Centers will suspend operations until at least August 10, 2020. This temporary closure includes all public access to Global Entry, NEXUS, SENTRI, and FAST enrollment locations. We sincerely apologize for the inconvenience and appreciate your patience through this process. Enrollment on Arrival remains operational at participating airports. For locations please visit https://www.cbp.gov/travel/trusted-trav ... nt-arrival.
#956546 by Murraymint
04 Jul 2020, 10:40
vic110 wrote:We were approved for global entry in April this year and so have 1 year to arrange our interview to complete our application. We have now had 2 trips cancelled this year and I am nervous of booking anything to America anytime soon due to the infection rate there at the moment. I have E mailed them to see what our options are and have been informed that they have now extended the period of time that the trusted traveler program applications remain active. It is now 485 days from the date the application was conditionally approved so that gives us an extra 4 months . They are still doing enrollment on arrival and you can now start re booking interviews from 6th July.


Thanks for the update. Our approval was in February and we had an interview scheduled in April at MCO which was cancelled. Next trip is scheduled at the end of September to Boston and when the dates open up we’ll book one there (unfortunately can’t do Interview on Arrival there I believe). Of course, that’s if we actually get there - failing that, it will be January or April at MCO and we should be OK for both with the new extended timeline. :-)
#956653 by getinjonathan
20 Jul 2020, 12:26
I applied for a renewal back in November and it is still showing as APPROVED, but PENDING Interview.

No idea who to call or what to do?
#961990 by Murraymint
20 Sep 2021, 13:22
Murraymint wrote:
vic110 wrote:We were approved for global entry in April this year and so have 1 year to arrange our interview to complete our application. We have now had 2 trips cancelled this year and I am nervous of booking anything to America anytime soon due to the infection rate there at the moment. I have E mailed them to see what our options are and have been informed that they have now extended the period of time that the trusted traveler program applications remain active. It is now 485 days from the date the application was conditionally approved so that gives us an extra 4 months . They are still doing enrollment on arrival and you can now start re booking interviews from 6th July.


Thanks for the update. Our approval was in February and we had an interview scheduled in April at MCO which was cancelled. Next trip is scheduled at the end of September to Boston and when the dates open up we’ll book one there (unfortunately can’t do Interview on Arrival there I believe). Of course, that’s if we actually get there - failing that, it will be January or April at MCO and we should be OK for both with the new extended timeline. :-)


After gaining GE Condition Approval in Feb 2020 and rescheduling interviews multiple times
, I’ve now had my interview and am fully approved.
We flew to JFK via Qatar from Cyprus to see our son in Boston and managed to schedule an interview yesterday. Tried Enrolment on Arrival in T8 at JFK (as we are continually emailed to do) but the agent said they couldn’t do it there and we’d need to go to T4. Carted our luggage to the Airtrain and headed to T4 to be told they wouldn’t do a walk-in and we would have to schedule the interview there. Quick login to my account showed 1 appointment available in 3 mins but no more that day so I asked if they could do my wife and I together. However, he said that wasn’t possible and tbh was completely dismissive.
Fortunately we had the appointment booked in BOS the following day where we found the officer to be very pleasant and helpful. Firstly, when he came to collect us in the waiting area he asked if we were together and took us both to his office. He couldn’t understand why JFK had been so unhelpful- he said that they are continually told that if someone turns up at your lane in the immigration area and asks for Enrolment on Arrival, they are to immediately close the lane and carry out the interview. Maybe we just got unlucky at JFK but we were both approved within 10 minutes with the very chatty and pleasant guy and email received before we got out of the airport.
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