I wonder if we have any experts on here who can help with some queries re. companion seats and rebookings as I am getting different information from different operatives from Virgin.
I currently have two credit card vouchers sitting on my account due to one being extended, and when I asked a while ago I was told that it was possible to use two for companion seats on one booking for 4 people.
However, when I enquired more recently (on facebook as I can't get through on the phone), the operative told me that this wasn't possible as either the seat that you are paying for/using miles for or the companion seat must be the FC account holder, so I could only use one at a time. I could however he said, use both vouchers to upgrade EC-PE as the rules are different. I've scoured the Ts & Cs and can't find anywhere where it states this rule, so I wondered if anyone out there knew what the actual terms are regarding these companion seats?
My other questions are a bit more complicated - I have flights for two booked this Summer which it is looking increasingly like we won't be able to take due to Covid. These were a rebook from an open ticket from a cancelled flight in 2020 so have already been moved once. I asked if the usual '2' moves rules would apply here and was told yes, but I am a bit nervous now that this operative didn't know what they were talking about!
Assuming that I can move these again to 'open ticket' until next Summer's flights are released, if I want to add flights for another two people, would these be added all as one booking, or would they be classed as a separate booking? The reason for asking is that if they are separate, and this companion rule applies, then I can't use a voucher for one companion seat when I add the others, but if it is all one booking, then presumably I can use one of the vouchers?
Any help/advice as usual would be appreciated as I can't get through on the phone right now and this is very confusing! Cheers
I currently have two credit card vouchers sitting on my account due to one being extended, and when I asked a while ago I was told that it was possible to use two for companion seats on one booking for 4 people.
However, when I enquired more recently (on facebook as I can't get through on the phone), the operative told me that this wasn't possible as either the seat that you are paying for/using miles for or the companion seat must be the FC account holder, so I could only use one at a time. I could however he said, use both vouchers to upgrade EC-PE as the rules are different. I've scoured the Ts & Cs and can't find anywhere where it states this rule, so I wondered if anyone out there knew what the actual terms are regarding these companion seats?
My other questions are a bit more complicated - I have flights for two booked this Summer which it is looking increasingly like we won't be able to take due to Covid. These were a rebook from an open ticket from a cancelled flight in 2020 so have already been moved once. I asked if the usual '2' moves rules would apply here and was told yes, but I am a bit nervous now that this operative didn't know what they were talking about!
Assuming that I can move these again to 'open ticket' until next Summer's flights are released, if I want to add flights for another two people, would these be added all as one booking, or would they be classed as a separate booking? The reason for asking is that if they are separate, and this companion rule applies, then I can't use a voucher for one companion seat when I add the others, but if it is all one booking, then presumably I can use one of the vouchers?
Any help/advice as usual would be appreciated as I can't get through on the phone right now and this is very confusing! Cheers
