Bluebear wrote:Hi,
I am glad that you are all sorted but am I missing something? I thought that if your flight was cancelled then the airline has to book you on an alternative. Whether it was a reward seat originally or CC voucher surely that becomes irrelevant. If there are cash seat alternatives then the airline has to provide them. They are not just looking for reward availability. Is this not the case?
I'll admit I have no idea of VIrgin's legal obligations in this case. I did try and do a search, but most results only referenced flights cancelled near to departure and the relevant compensation levels. It's only after reading your post that I found this link to to the CAA that suggests you're probably correct. https://www.caa.co.uk/passengers/resolv ... ellations/
I was only going on what I was told over the phone by their agents. I even asked if replacement flights had to have rewward availability and was told yes. If that turns out not to be the case, I'm actually going to be more than a bit annoyed as I wasted a weekend sorting out replacement flights that have cost us £200 more for a lower cabin class. If so, a complaint to VS may be in order.