Seat Selection with Flying Club

My daughter is Flying Club Red which supposedly means she can pre select seats 7 days in advance of a flight. Been trying to select seats on the Virgin Atlantic website and the seats come up as chargeable when selected (£39). Trying to ring Virgin to ask about this is impossible. Been on hold for over an hour, twice now. Is it just me or is this just dreadful customer service. Getting really fed up now

[mitchja]

Has she booked the flight via Virgin Atlantic Holidays?

For Economy, free seat selection is only available 7 days before departure for Flying Club Red members when the flight is booked via Virgin Atlantic Holidays. From this page:

For Flying Club Red members:

Free standard seat selection in Economy Light and Classic - 7 days before departure with Virgin Atlantic Holidays for full party.

Free seat selection in Economy Delight - 7 days before departure with Virgin Atlantic Holidays for full party.

If she did book via Virgin Atlantic Holidays all I can suggest you do is try again tomorrow but you will need to speak to Virgin Atlantic holidays rather than the airline if the problem persists.

Yes, she booked through Virgin Atlantic Holidays. Guess we’ll just have to try at different times tomorrow.

At last - finally got through today after holding for almost an hour! I even tried two consecutive lines, one to Virgin Holidays and the other to the Flying Club. On a positive note, the lady at Virgin Holidays who answered was very pleasant and helpful and sorted me out in a couple of minutes.
Has to be said though - an appalling customer support service for a so called top airline. Under staffing at its worst.