Looking for some advice please. Flying from Mumbai to LHR in Jan (reward flights) and just received this email:
Hello
We are contacting you regarding your upcoming flight to Heathrow. We’re so sorry to advise that this flight is overbooked in our Economy cabin due to recent changes in our flying programme. As a result we’re unable to accommodate all booked passengers on this service.
To prevent disappointment at the airport we are looking for volunteers who would be prepared to accept an alternative flight. We currently have availability in our Economy cabin on the following flight:
<details of a flight leaving 6.5hrs earlier on the same day>
If you are able to help us out by changing to this flight or to an alternative date where there are seats available, we will be pleased to offer you a choice of one compensation package per person from the below options for the inconvenience this will cause.
If your new arrival time at your final destination means you incur a delay under 4 hours-
• Either
A select voucher which can be exchanged for a £300 discount off your next Virgin Atlantic flight. The voucher can be redeemed for travel anywhere on our network and is valid for 3 years. (1 voucher per passenger)
• Or
25,000 Flying club points (Per passenger)
Please reply to this email with your preferred option and we will action your request and issue your compensation accordingly. Once we acquire the relevant number of volunteers needed this offer will no longer be valid and your flight will remain as originally booked. If you're traveling with another party under a different booking reference, kindly respond to this email with their details, for example name and booking reference. We will make contact with the rest of your party to ensure that you are all transferred to the same flight, and we can make a note that you are traveling together.
Please ensure we have confirmed the change and compensation details before making alternative travel arrangements.
If you agree to move, we will do all we can to accommodate you into a comparable seat to your original request. For example - If your original request was a window, aisle, or middle seat within the same area of the cabin, however this might not be possible due to the operational change that has occurred.
I have questions:
1) the earlier flight suggested by VS means we won't have a delay, does the bolded paragraph above mean we won't be eligible for the compensation? It's still massively inconvenient to move to a 4am flight with kids in tow so I'd be expecting to be compensated regardless of delay or not.
2) has anyone experienced this? What was your experience? Would prefer to get it sorted before we head off on hols this weekend so we can make any other adjustments to the trip as required.
3) any other advice? There are 4 of us travelling on the same booking. Anything to watch out on the fine print for the monetary voucher if we decide to go that way?
Thanks all!
Hello
We are contacting you regarding your upcoming flight to Heathrow. We’re so sorry to advise that this flight is overbooked in our Economy cabin due to recent changes in our flying programme. As a result we’re unable to accommodate all booked passengers on this service.
To prevent disappointment at the airport we are looking for volunteers who would be prepared to accept an alternative flight. We currently have availability in our Economy cabin on the following flight:
<details of a flight leaving 6.5hrs earlier on the same day>
If you are able to help us out by changing to this flight or to an alternative date where there are seats available, we will be pleased to offer you a choice of one compensation package per person from the below options for the inconvenience this will cause.
If your new arrival time at your final destination means you incur a delay under 4 hours-
• Either
A select voucher which can be exchanged for a £300 discount off your next Virgin Atlantic flight. The voucher can be redeemed for travel anywhere on our network and is valid for 3 years. (1 voucher per passenger)
• Or
25,000 Flying club points (Per passenger)
Please reply to this email with your preferred option and we will action your request and issue your compensation accordingly. Once we acquire the relevant number of volunteers needed this offer will no longer be valid and your flight will remain as originally booked. If you're traveling with another party under a different booking reference, kindly respond to this email with their details, for example name and booking reference. We will make contact with the rest of your party to ensure that you are all transferred to the same flight, and we can make a note that you are traveling together.
Please ensure we have confirmed the change and compensation details before making alternative travel arrangements.
If you agree to move, we will do all we can to accommodate you into a comparable seat to your original request. For example - If your original request was a window, aisle, or middle seat within the same area of the cabin, however this might not be possible due to the operational change that has occurred.
I have questions:
1) the earlier flight suggested by VS means we won't have a delay, does the bolded paragraph above mean we won't be eligible for the compensation? It's still massively inconvenient to move to a 4am flight with kids in tow so I'd be expecting to be compensated regardless of delay or not.
2) has anyone experienced this? What was your experience? Would prefer to get it sorted before we head off on hols this weekend so we can make any other adjustments to the trip as required.
3) any other advice? There are 4 of us travelling on the same booking. Anything to watch out on the fine print for the monetary voucher if we decide to go that way?
Thanks all!
