Compo for lack of IFE and more

Hi all

Had a recent flight in PE with BA (but wanted to ask here) where both my seat and my wife's seat were without IFE for a flight from London to Chicago, this wasn't the only issue as the light above my wife's seat was on for the entire flight and mine was off also the call buttons were out of order as well. On top of this one of our seats had a faulty recline mechanism that required brute force to manoeuvre up or down.

I have complained and been offered £80 (so £40 each) - the original offer was £20...

I'm not happy and will go back asking for this to be escalated and say I would rather Avios over a time limited BA voucher code.

But just wondered what people thought I could push for.

The flights in question were paid for using Avios.

[mitchja]

I've no idea about BA, but I believe VS's standard none-functioning seat/IFE on-board points reward policy is 10,000 points which roughly equates to ~£100 so I'd be pushing BA for more.

I've had that happen twice now with VS.

From what I can gather BA tend to also further uplift points/miles rewards for First and Club cabin pax as well as pax with status for on-board failures like this. VS don't tend to do that as they just seem to offer everyone the same regardless of cabin flown in.

From reading FT, BA also now use AI for first line customer relations issues so you have to apparently keep re-opening cases to get it into the hands of a human. Only then do things tend to get suitably resolved.

Ha, funny you should say that regarding AI

My reply to their initial response began:


Thanks for your email, however I find the offer of a combined £20 voucher (£10 each) extremely insulting to be honest and am hoping this was an AI generated auto response.


I've also had ife issues with Virgin which is why I was surprised to see BA lowball like this, it's actually only annoyed me more. The overhead light was actually more of an issue