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#20988 by honey lamb
09 Sep 2007, 02:14
I, honey lamb, do solemnly swear that I will never ever, ever give out about the food in Upper Class (well not until the next time it falls below par) after my experience with food in the Acela First Class on Amtrak [:$]

My original plan had been to fly jetBlue from Boston to New York but on the suggestion of several v-flyers I decided to take the Acela express and what is more to upgrade to first class. When I factored in the cost of taxis to and from the airport the upgrade became an attractive proposition and so I took it. My hotel was just around the corner from Back Bay station and I joined the 11:15 train there. For starters, first class was packed. Two of us got on there and nabbed the last two seats, the other person in a table for four and I a single seat right at the back of the carriage, but with the advantage as I realised on leaving the station of being on the left hand side of the train and therefore getting the best views [y] Judging by the mountains of luggage that was in the luggage bay and across the aisle from me together with the assorted lables, it seemed that most people were either going to or coming from a cruise (there was a cruise ship in Boston Harbor) although a couple of bags had Qantas Club tags on them. Anyhow, there was I sequestered away in my little corner at the end of the carriage.

The steward had been kind enough to put my case in the overhead bin and provide me with a drink and some nibbles and also the menu. Apart from soup (corn chowder flavoured with chilli) it was mostly a cold plate menu. The choices were Smaller Bites, a chicken plate which sounded good and a Thai beef salad. I decided on the chicken plate. At 11:50 we left Providence, RI by which time according to the announcements, the train was sold out, and the steward started taking lunch orders. Halfway down the carriage he went back to the lady preparing lunch with the orders and proceeded to the latter half of the carriage - and of course, I was last! However I did hear him say to other tables something about smaller bites and when he got to me and I confidently ordered chicken I was told that only Smaller Bites was available and it was a case of take it or leave it. I don't know whether they had run out of other choices or whether that was the only choice being a Sunday but given that other passengers would be joining the train in New York it seemed that the catering was very frugal even if they re-catered the train at Penn Station.

At 12 noon they started the lunch service and I waited and waited and waited. At one stage looking up the carriage they were clearing away the trays of those at the front. I waited and waited and waited while everyone else around me continued to be served and still I waited - and still tables continued to be cleared and a second drinks round served. Finally while the train was standing in New Haven, CT at 13:15 my tray was placed in front of me. I rather wish it hadn't. The meal consisted of two thick slices of a spicey, fatty salami-like meat of one and a half inches diameter and three thin slices of luncheon meat on a lettuce leaf. Accompanying this were two packets of 3 Carr's water biscuits and butter and a square of Ghirandelli caramel chocolate and a (small) glass of white wine. It was awful. [:$] At 13:20 they came looking for my tray to take it away! [:0] And of course those at the front of the carriage were on their second drinks run [:(]

VS, we railed at some of your meal choices and tried to customise the menu as best we could but I personally would have welcomed the bangers and iridescent mash we complained about vociferously a few years ago. I have no doubt my American friends will tell me I got what I deserved!
#183069 by andrew.m.wright
09 Sep 2007, 08:18
Originally posted by honey lamb
I, honey lamb, do solemnly swear that I will never ever, ever give out about the food in Upper Class (well not until the next time it falls below par) after my experience with food in the Acela First Class on Amtrak [:$]......................


Oh dear [:#] Another person falls victim to Amtrak's shocking service between Boston and New York.

I have promised myself that I will never get on an Amtrak train ever again and will always take jetBlue.
#183070 by buns
09 Sep 2007, 08:32
Honeylamb

Thank you for your account of the train journey [y] and the wise words of wisdom for those who might be contemplating following in your footsteps (especailly during the weekend) - I will now think twice about doing a return from JKF[:0]

It would of course be interesting to learn from fellow V-Flyers who may have undertaken this journey before, if this is typical of the Sunday service.

Thanks once again
#183081 by ChuckC
09 Sep 2007, 11:52
HL,
Sorry to hear about your travail. Everyone in the USA knows not to expect anything edible aboard Amtrak unless, of course, you fancy the "nuked" fare from the snack cars (wieners, egg sandwiches).[}:)]

What about the convenience factor? If I had the choice between walking around the corner from my hotel and hopping aboard Amtrak, or taking a cab to Logan, going through the lengthy, uncomfortable process of security, followed by the delays on the runways at Logan and LaGuardia, followed by baggage claim at LaGuardia, followed by a US40 cab ride into New York City -- I'd still choose Amtrak every time.

If you come to the US this fall, give me a buzz and I'll ride the train with you! Oh, and I'll bring along some good food. [:p]

Chuck-
#183082 by HighFlyer
09 Sep 2007, 11:54
Thank-you for the report HoneyLamb, such a shame that it wasnt as wonderful as anticipated.

It would of course be interesting to learn from fellow V-Flyers who may have undertaken this journey before, if this is typical of the Sunday service.


I'd be interested in fellow V-Flyers opinions also. I've always quite fancied doing a long Amtrak journey though am slightly put off now by HoneyLamb's experience.

Thanks,
Sarah
#183085 by ChuckC
09 Sep 2007, 12:34
Sarah,
Just to add a wee bit more to my earlier comments: For reasons of economy most of the short-haul service has either discontinued offering food, or what is offered disappoints seasoned travelers expecting better. Amtrak's long distance trains feature better foodservice. Chefs are aboard and they prepare food to order; there is a proper dining car. Depending upon the itinerary there may be an observation lounge (with windows overhead).

The Acela service (featuring high speed trains with new cars) was never meant to be luxury travel. It was always advertised as a good alternative to the mess of air travel. Many of the pax on the East Coast "commuter" route between Boston, New York and Washington are doing quick trips for business.

On the Acela runs there is also food for purchase from the snack car/lounge. Here you can find various bottled beverages, including beer and wine, crisps, sweets and a variety of food that the attendant will heat for you. On my last Acela trip (early morning between NYC and Philadelpia) I strolled back to the snack car and bought a hot egg, sausage and cheese sandwich with a cuppa and was quite satisfied.

As for the long distance journeys, this is a beautiful way to see the USA and Canada. Trains travel through some great parts of North America, including the Rocky Mountains, the desert Southwest, along the Pacific Coast from San Diego to Seattle. For those interested in learning more about Amtrak's journeys, see here.

Hope this helps!

Chuck-
#183087 by HighFlyer
09 Sep 2007, 12:52
Oooh, thanks for that Chuck. We've looked at doing the longer distance journeys before but also the hops between IAD and NYC and so forth. I hadnt appreciated the level of difference, so the long distance journey it is then!

Thanks,
Sarah
#183091 by Nottingham Nick
09 Sep 2007, 13:04
We did a similar trip last year from BOS to NYC, it wasn't the Acela and it wasn't first class, but we had a great trip.

We booked the tickets on the Amtrak website, and collected them from South Station in Boston just before we got on the train. I remember the train being massive, fairly busy -but very comfortable, with at-seat lap top power. The buffet car was okay, but we only wanted coffee and snacks. The on-train staff were very friendly, and very helpful.

The journey was punctual and both South Station in Boston and Penn Station in NYC are icons of a bygone era that have been dragged into the 21st century.

The downside to me was the lack of left luggage facilities in NYC, which meant we had to drag our bags with us round Manhattan before heading out to JFK. That isn't Amtrak's fault though.

Nick
#183094 by Jon B
09 Sep 2007, 13:26
Originally posted by HighFlyer
Thank-you for the report HoneyLamb, such a shame that it wasnt as wonderful as anticipated.

It would of course be interesting to learn from fellow V-Flyers who may have undertaken this journey before, if this is typical of the Sunday service.

I'd be interested in fellow V-Flyers opinions also. I've always quite fancied doing a long Amtrak journey though am slightly put off now by HoneyLamb's experience.

Thanks,
Sarah



Took the Amtrak Silver Star service a couple of years ago from NYC to Orlando. We all (my Wife and two Daughters) fancied doing something a little different from just boarding a plane and flying down.

There are some real horror stories about the punctuality of Amtrak and I guess we were lucky as the service the day before ours left NYC some 5 hours late but ours thankfully, was bang on time.

We had booked two 'viewliner roomettes' as the trip is around 24 hrs and the idea of sleeping in std seats was less than appealing.
The roomettes are advertised as offering:
* Meals included
* Two berths (upper and lower)
* Two reclining seats which convert to a bed; upper berth which
folds down from wall
* Picture window
* Sink and toilet in room
* Showers nearby
* Electrical outlets
* Climate control
* Individual reading lights
* Garment rack
* Fold-down table
* Fresh towels and bed linens
* Soap and shower amenities
* Personal service (turn-down, coffee, paper, make-up bed)
* Bottled water
* Daily newspaper

We boarded and were directed to our roomettes which were very clean and suprisingly comfortable. The attendant for the roomettes was great - making sure we were all comfortable, taking dining reservations for the evening meal and sorting us out with drinks and info about the journey as we went along.

Amtrak long distance is certainly not quick, freight trains take precedence over passenger trains in most cases (lines are owned by the freight companies) but I have to say I thoroughly enjoyed the trip. Just taking time to sit and read, chat to other passengers, chill out and watch the countryside pass by and spend some stress free traveling time with the kids.

The seats as I said earlier were comfortable, the coffee and snacks surprisingly good. We ate our evening meal in the dining car and had a good choice of hot food - sure it was not the 'best' food ever presented, but was certainly far better than a lot of food I've eaten in so called Restaurants in the UK, and whilst we were dining, the attendant changed our room round to beds for the night portion of the trip.

I guess you have to factor in a number of things when deciding on a trip like this. For starters it costs more than to fly. The time taken on the trip - although for us this was a plus point and added to the whole experience.

I would class the plus points as:

1) The whole relaxing experience
2) The comfort
3) The service offered - again maybe we were just lucky
4) Being able to watch the countryside roll by and let your mind wander
5) The cabins themselves, they are not by any stretch of the imagination huge but are surprisingly comfortable

Would we do this again - Yes, in fact we are planning the same trip on Amtrak from NYC down to Florida in 2009 as we enjoyed the previous experience so much

Jon B
#183113 by buns
09 Sep 2007, 18:18
Jon B

Thank you for posting the interesting piece on your trip down to Orlando - the long journey conjures up in my mind all those old movies, where the action on board is interspersed with either shots of train wheels or swirling newspapers.

Chuck

Thanks for recounting your experience - akin to our Inter City Service here in the UK [y]

buns
#183121 by honey lamb
09 Sep 2007, 20:11
I have actually taken Amtrak previously - once from NYC to Washington DC and the following year from Washington to EWR. Both journeys were fine and I suspect my Boston to New York one would have been if I had joined the masses in business class rather than opt for first class. It certainly was convenient and cost wise probably cost the same. However for the cost of the upgrade ($61) I was expecting something a little bit more than seat service a couple of drinks and that awful meal [:(]
#183122 by iforres1
09 Sep 2007, 20:12
Chuck

Thanks for recounting your experience - akin to our Inter City Service here in the UK [y]

buns
[/quote]

One of the best breakfasts I ever had was on the GNER service from Motherwell to Newcastle which I used every week for 6 months ( not daily). Mind you, mostly by the time we arrived, it was nearly lunchtime:)

Iain

Iain
#183123 by mcmbenjamin
09 Sep 2007, 20:15
You also get lounge access as a First pax.
#183139 by catsilversword
10 Sep 2007, 07:05
Originally posted by HighFlyer
Thank-you for the report HoneyLamb, such a shame that it wasnt as wonderful as anticipated.

It would of course be interesting to learn from fellow V-Flyers who may have undertaken this journey before, if this is typical of the Sunday service.


I'd be interested in fellow V-Flyers opinions also. I've always quite fancied doing a long Amtrak journey though am slightly put off now by HoneyLamb's experience.

Thanks,
Sarah


We did this exact same journey a few months back and thought it to be a great service. Mind you, I only travelled 'business', which doesn't (thankfully) provide food. We just bought provisions before boarding - seemed to work very well. I've also done the 'other end' of this Acela journey, from Washington DC to NY. Reading Honeylamb's experience, I'm really glad we didn't opt to go 1st class....
#183146 by JAT74L
10 Sep 2007, 10:40
One of my greatest ambitions is to go coast to coast on Amtrak (while you still can) on the "Cailornia Zephyr". Need to wait till daughter is a bit older though as I can't imagime being able to entertain her for 2.5 days!!

Regards

John
#183157 by slinky09
10 Sep 2007, 15:38
Originally posted by honey lamb
I have actually taken Amtrak previously - once from NYC to Washington DC and the following year from Washington to EWR. Both journeys were fine and I suspect my Boston to New York one would have been if I had joined the masses in business class rather than opt for first class. It certainly was convenient and cost wise probably cost the same. However for the cost of the upgrade ($61) I was expecting something a little bit more than seat service a couple of drinks and that awful meal [:(]


[:I][:I] What a shame that this disappointed you so much ... while I think (and did propose) the Acelor Express from Boston to New York is much preferred over flying, the food service is dire and requires very low expectations. Having said that, when setting expectations very low then head for the buffet car and have a cold beer and a microwaved hot dog - it then starts to be more promising [:p]
#183183 by ChuckC
11 Sep 2007, 12:46
Originally posted by JAT74L
One of my greatest ambitions is to go coast to coast on Amtrak (while you still can) on the "California Zephyr". Need to wait till daughter is a bit older though as I can't imagime being able to entertain her for 2.5 days!!

Regards

John


Hi, John ...
Yes, this is one of America's most beautiful journeys by train, covering both the Rockies and the Sierra Nevada range. A detailed explanation of the journey is here.

Chuck-
Virgin Atlantic

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