Maxjet - 1st problem

Having just reserved 4 seats for next Summer, I had completed the card details on Maxjet.com. The website froze and kicked me out. I re-entered the details and got my confirmation code. I sent an email to Maxjet to make sure that I had not payed twice. Maxjet email me back (very politely and they did apologise) saying yes I had and that the refund will take up to 3 weeks to put back on my credit card. I have explained to them that I paid with my debit card so the money is straight from my bank account.
So, not only have I paid for myself and Mrs H, but also Ms H and her boyfriend and it is now twice the cost! The bank balance of the H household has taken a serious hit and no answer back from Maxjet on a faster return of my well earned.
If only I had GJ`s capacious wad, the H household would not be surviving on bread and water this evening. Although all is not lost as we did bring back some mighty fine olive oil from Ravello that shall be put to good use on our bread.
We shall console ourselves with this until payday.

[Pete]

I wonder if you can dispute the charge as a duplicate with the Debit Card provider? Last time I had occasion to do that with my own bank debit card, they immediately credited me, and said the onus is on the third party company to justify the charge rather than the other way around.

Tried it and unfortunately not, they say (Lloyds TSB) there is no dispute as Maxjet have confimed that they are going to re-credit my account(platinum). It is now up to Maxjet to credit me asap.
Pass the bread dear.

[Pete]

Did you explain to Lloyds TSB that 3 weeks is unacceptably long for what is a simple transaction reversal? I'd be onto my bank manager - the fella who looks after me at Lloyds would probably sort this out in a shot.

Pete, I will give it a shot.
I`m in the bad books at the moment as Mrs H has took the high ground as she had said I should have delayed to see if the first reservation went through before re-booking.
Don`t you just hate it when people are right?

Most airlines usually say 3 weeks to cover themselves, and I seldom find it actually takes that long.

EU Pax rights now require airlines to refund in 7 days for things like cancellations due to irregular ops (i.e. where the airline cancels the flight or it's delayed by more than a certain amount of time, you are always entitled to a refund), that sort of thing, so most airlines are capable of doing it more quickly. I'd let the weekend pass, if you can afford to.

Mike

Money is back in our account. Well done to the member of staff (please edit if name not allowed)at Maxjet for sorting this out.[y]

{Edit as requested by Bazz - name should only appear with individual's consent}

[Scrooge]

As the resident Maxjet cheer leader I can say that any communication with them I have had has been return very quickly.

[y] for our resident Maxjet member of staff....now who is this mystery person [:?]