So VHip contacted me with an initial offer of compensation which was fair; just need to deal with the airline now with regards to cancellation and the impact with on EU reg 261/2004. Next update from them on Wednesday as it would appear their account manager at Royal Air Maroc is a chocolate teapot.
Congrats, and thanks for an amazing description of what looks like a wonderful location. I must admit my visit and my brother's to RAK were dramatically different [:)]
Would love to try this, I see TAP is starting service in June so they might be a half decent choice for the future.
Would love to try this, I see TAP is starting service in June so they might be a half decent choice for the future.
And now I've received a personal e-mail from the MD of Virgin Limited Edition to let me know they are seriously looking into the issues reported. A detailed response is forthcoming - I am actually impressed with the response so far from the Virgin group.
Richard, thank you for a brilliant read. Sorry to hear about the muck up at LGW. As for the professionalism of the airline CC, well that's just unbelievable![V]
I don't understand either why an exclusive resort will give tour groups access to the facilities.[?]
Overall, I hope it didn't knock too much shine off your honeymoon.
I don't understand either why an exclusive resort will give tour groups access to the facilities.[?]
Overall, I hope it didn't knock too much shine off your honeymoon.
quote:Originally posted by RichardMannion
And now I've received a personal e-mail from the MD of Virgin Limited Edition to let me know they are seriously looking into the issues reported. A detailed response is forthcoming - I am actually impressed with the response so far from the Virgin group.
That is excellent service. As pointed out, you paid good money to them for both trips and the farce you had with the flights going out is enough to ruin anyone's trip, and it's great to see that they're not trying to get you off their case by throwing money or miles or what not attached to a stock letter at you.
That said, I do hope you both get more than a detailed response. [y]
And now I've received a personal e-mail from the MD of Virgin Limited Edition to let me know they are seriously looking into the issues reported. A detailed response is forthcoming - I am actually impressed with the response so far from the Virgin group.
That is excellent service. As pointed out, you paid good money to them for both trips and the farce you had with the flights going out is enough to ruin anyone's trip, and it's great to see that they're not trying to get you off their case by throwing money or miles or what not attached to a stock letter at you.
That said, I do hope you both get more than a detailed response. [y]
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