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#742715 by northernhenry
13 Apr 2010, 08:45
Given the opportunity exists to receive an upgrade to exec room at check (subject to availability).
How likely is this to occur? is it a VS style incentive full of caveats ): or have you found them to honour this fairly routinely?

Also assumption is if choice between std or dlx room, the std room makes more economic sense given the "exec upgrade" that hopefully/may occur?

(relates to thoughts on Hilton Tokyo)

nh
#742726 by Captain Paul
13 Apr 2010, 11:51
I've used Hilton and Starwood and have either gold or platinum status with both and every time I have been upgraded.

With Hilton, the best way to guarantee it is to book online through the Hilton website, then check-in online 24 hours before and it will offer you the upgrade there and then for free! :)
#742776 by buns
13 Apr 2010, 19:28
Hitherto, I have found Hilton to honour the promise, more often than not.

I agree with Captain Page and have found that when I book through the Hilton Website, the upgrade normally follows

Good Luck

buns
#742783 by HighFlyer
13 Apr 2010, 19:37
I have generally had a very high success rate as a Gold to be upgraded to an Exec room/floor. I think the only times I haven't been upgraded were occasions when the hotel didn't have an exec floor, like the Hilton Caledonian in Edinburgh. I found Hilton to be better than Marriott in this respect. I book most of my stays for work and usually book the cheapest room type available so its great to repeatedly get a bump to the Exec floor.
#742956 by ukcobra
14 Apr 2010, 23:25
I find the Marriott Gold Upgrade happens almost all the time. If they cannot get me onto an Exec floor, I still get access to the Lounge etc.
I think the Hotels are better at recognising loyalty than the airlines.
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