Smid wrote:Seems to be quite a thing nowadays, but I did notice that while they refer to the problem generically being heathrow, the footage and mention was actually Terminal 5, so the BA flights...
I know it varies, but has T3 been as bad?
I believe T5 is the worst, then T1. T3 and T4 aren't as bad, but can have their moments.
Though BBC have reported bad delays in T2...

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I have heard that one of the problems about T5 is how the desks are split up by the E-passport gates, meaning that the desks either side have to be EU only and non-EU only, no flexibility to get queues down.
Obviously UKBA could employ more staff, but it means more tax/tax not being spent elsewhere. They do need to find a solution though.