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#246747 by vizbiz
15 Dec 2006, 18:11
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LHR-SYD Part 1 - 'The Horror to Hong-Kong'

So, I decided to go to LHR literally at the crack of dawn [:0]on the day (Saturday)of my flight to snag an Exit Row or Bulkhead seat for the flight down to HK leaving on the Saturday night.

Having got to Check-in at about 7am (for a 21:30 flight remember), I was duly able to get a coveted Bulkhead seat in economy - the catch? - well of course I'm told I have to pay for the Bulkhead seat [:(!]. Well, on balance it's probably just about worth it I convince myself and pay the money over.

Eventually settle into the flight, and 2-3 hours in to the flight, an elderly chap in Y with Parkinsons and some medication problems starts collapsing and being violently ill everywhere. Every time they try and sit him up, he passes out. He ends up in the aisle on the floor for an etertity, while the crew try and tend to him. Now, here's the odd thing, more than HALF AN HOUR passes BEFORE the crew put a call out on the PA asking if there's a medically qualified person on board. And this guy was VERY sick.

Several people around me all commented on what an extradordinairy length of time it took before the crew put the PA call out [:?] - they had very little way of knowing what medical expertise was available to them (for all they knew they might have had 10 doctors going to an intensive care conference in HK).

Sure enough when the request was made a number of people volunteered, who then subsequently took care and control of the situation, underlining the point about the value they could have added if they'd been asked earlier surely? I can't for the life of me see why the crew didn't ask passengers earlier - what would have been the harm in doing this? - this passenger was CLEARLY very ill and I have to say a number of the CC looked very uncomfortable with the situation; visibly shaken and worried which in turn spooked a number of the passengers around us.

Of course, needless to say at this point the FSM decided to come and personally introduce herself to me and my seat companion (remember - Bulkhead + lots of legroom in Y!)- you can probably see what's coming - and asked if we wouldn't awfully mind possibly if it's not too much trouble giving up our seats so the ill passenger can be laid down on the floor where we're sitting (well we weren't sitting on the floor of course but you know what I mean!).

Of course we give up seats immediately - this is guy is now VERY ill. - and are taken to the bar [:)] whilst the FSM decides what she wants to do with us. Of course now I'm thinking 'oh Bugger, disturbed the entire family getting up early to get to LHR this morining and all for nothing' but then reflect that the ill passenger's' need is greater than mine, and I absolutely have to do the right thing.

So, now I'm sitting at the bar and the FSM offers us 'anything out of the shopping catalogue' as its becoming clear we're not going to be upgraged for giving our seats up; we're going to be put in the centre non-aisle Y seats that the old chap and his wife had been in (I wasn't expecting an upgrade I should say - the guy simply needed our seat-space), but to be frank I didn't really want a inflatable model 747 or a cheap watch - I really wanted the extra leg-room [:#]). Astonishingly, the FSM that in previous similar situations, pax seem to normally REFUSE to give their seats up - something I find hard to understand; how could you not give your seat up [V]???? Shame on you whoever you are.

So after a G&T at the bar, I go back to one of the most uncomfortable seats on the plane in Y, with the offer of a refund of the 70 quid I paid for the seat in the first place, and that's about it. Fortunately by the time we got to HKG the old boy was at last sitting up, and looking a little better [;)].

As for me, the rest of the flight was horrible [:#], incredibly uncomfortable seat (I have a disk problem with my back which is why I wanted some space to stretch out) stuck in the middle of the Y centre section with strangers asleep on both sides (making it v. difficult to get out to the loo etc.). Needless to say I'm wide awake by now, and don't get a wink of sleep for the remainder of the flight. As Blackadder would have said 'Bugger'!

And the really good news? I'm going straight on to SYD from HKG (it's a business trip and when I get off the plane I'm straight into a meeting). This is not shaping up well...[:#]
#386413 by mike-smashing
15 Dec 2006, 18:18
Good on you for giving the seat up for the sick pax! It will make it much easier for the crew to keep an eye on them.

Too bad you ended up with some awful middle-4 seat.

Knowing what you know, about having to go into a meeting when you get to SYD (I'm wondering what sort of a company do you work for which makes you spend a day in Y on a plane and then sends you to a meeting?), I'd have told the FSM that a 'space available' bump to PE for HKG-SYD would make you *very happy* if there's one going, but make it clear you're not expecting anything and were happy just to help the crew out.

Cheers,
Mike
#386414 by tallprawn
15 Dec 2006, 18:22
Thanks for the insight Vizbiz - Very worrying to hear that crew members froze in a situation they should be trained for. Glad to hear the old chap seemed to be ok in the end....[:)]

Just out of interest, were any seats available in J or W for the FSM to allocate you or was it full??? Did you ask if you could have a PE seat as you had paid for an exit row?? [:D]
#386415 by vizbiz
15 Dec 2006, 18:24
Originally posted by mike-smashing
Good on you for giving the seat up for the sick pax! It will make it much easier for the crew to keep an eye on them.

Too bad you ended up with some awful middle-4 seat.

Knowing what you know, about having to go into a meeting when you get to SYD (I'm wondering what sort of a company do you work for which makes you spend a day in Y on a plane and then sends you to a meeting?), I'd have told the FSM that a 'space available' bump to PE for HKG-SYD would make you *very happy* if there's one going, but make it clear you're not expecting anything and were happy just to help the crew out.

Cheers,
Mike


Well, I did intimate that if there was something available nearer the front of the plane that would be nice. But it seemed to go 'unheard' and to be honest I didn't want to seem to be 'bargaining' to give up my seat. Also, the flight was chocker, but I have no idea what was available in UC, and it was never discussed.

As for the 'why Y to SYD for business meetings off the plane' it was simply an incredibly short notice trip - 5 days - and it was case of what was available (and the couple of seats in UCS were full-on pricing at this late stage - believe I asked when it was booked). Oh yes, and it's my company! Have to set a half-reasonable example.[:#]
#386421 by Scrooge
15 Dec 2006, 18:52
[y] good for you for giving up yor seats so quickly, it's sad to say but im sure there are people that would fight it.

I would of been inclined just to camp at the bar, but really it's just a bad situation that on a full flight really has no great outcome, the act of moving a pax 'up' a cabin is not as easy as it used to be, with the FSM having to provide a paper trail with a valid reason for the move, of course in this case there was a more than vathe offered you the moneylid reason.

At least they offered you the money back on the exit seats and didnt just try to give you miles.
#386428 by mitchja
15 Dec 2006, 19:12
Thanks for the TR [y]

Originally posted by tallprawn
Very worrying to hear that crew members froze in a situation they should be trained for.....[:)]



Cabin crew are only human, regardless of how much training anyone receives for situations like this. When something does actually happen, different people react in different ways.

As a qualified first aider here, I still remember the first time I got a shout at work...I was bricking myself.

Several people around me all commented on what an extradordinairy length of time it took before the crew put the PA call out


Why didn't they do anything about it then? I guess these pax where just sat there watching this situation unfold.

Regards
#386435 by ukcobra
15 Dec 2006, 20:12
There are some rather nice £600 watches towards the back of the retail Therapy Mag, not sure I would have had the b@lls to suggest one of those though !

However, you did the right and honoruable thing to do. I would imagine if Virgin can make it happen to move to PE on the way back they will. They did for my trip to Washington in Sept on the way out and back.

I like their customer centric attitude, however, you do need to prod them sometimes, after all, they are like most companies a large and busy organisation.
#386440 by VS045
15 Dec 2006, 20:45
Nothing in the catalogue[:0] I'm sure I could have found something[;)]

Thanks for the TR and well done for giving up your seat[y]

VS.
#386458 by vizbiz
15 Dec 2006, 22:58
Originally posted by mitchja
Thanks for the TR [y]

Originally posted by tallprawn
Very worrying to hear that crew members froze in a situation they should be trained for.....[:)]



Cabin crew are only human, regardless of how much training anyone receives for situations like this. When something does actually happen, different people react in different ways.

As a qualified first aider here, I still remember the first time I got a shout at work...I was bricking myself.

Several people around me all commented on what an extradordinairy length of time it took before the crew put the PA call out


Why didn't they do anything about it then? I guess these pax where just sat there watching this situation unfold.

Several of us did and were asked to 'take our seats' - wish I could have...

Regards
[}:)]
#386655 by belfast-jj
18 Dec 2006, 20:39
I think he was faking it just to get the extra legroom lol



jj...
#386671 by jilly
18 Dec 2006, 21:55
Although I have no formal medical training I do have personal experience of Parkinsons Disease (my father) and I am amazed that the passenger was seated where he was in the first place.

Parkinsons medication causes various side effects, including dizzyness and nausea amongst many others. It also causes unstable blood pressure which may explain the 'passing out'.

Perhaps whoever he was travelling with him was quite used to this happening and so it wasn't as alarming as it might have looked - I know that I always inform the airline of my fathers condition along with the crew when boarding in case such a situation occurs. Maybe they had done the same.

Jilly
#386684 by vizbiz
18 Dec 2006, 23:53
Originally posted by jilly
Although I have no formal medical training I do have personal experience of Parkinsons Disease (my father) and I am amazed that the passenger was seated where he was in the first place.

Parkinsons medication causes various side effects, including dizzyness and nausea amongst many others. It also causes unstable blood pressure which may explain the 'passing out'.

Perhaps whoever he was travelling with him was quite used to this happening and so it wasn't as alarming as it might have looked - I know that I always inform the airline of my fathers condition along with the crew when boarding in case such a situation occurs. Maybe they had done the same.

Jilly


Judging from the reaction of the crew, I don't think they had any prior knowledge. Also, his wife/partner looked extremely upset by the whole episode.

According to the cc, when a medically qualified passenger did help it was largely blood pressure related.
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