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#967023 by David
17 Sep 2025, 09:42
This trip, as per usual started with the adventure down to Heathrow with BA. After getting an email the night before around 10pm telling me of potential delays due to yellow weather warnings, it was a restless night of sleep trying to have a plan b,c and even d ready.

As it was, apart from a rude American in the seat behind me, who insisted her bag had to go in long ways because the door won’t shut on an absolutely rammed flight, and a few bumps, it was only a few mins behind schedule. Why BA continues to use A319’s on this busy route defies logic although I suppose the A320’s proved too big for Virgins venture. Oh and the bag did fit head first.

Anyways within a few mins of landing, the Sofitel beckoned and within minutes it was time for food. The Sofitel at T5 is the hotel of choice now for us. It’s a little expensive but it is literally a few steps from domestic arrivals, you are virtually over the Heathrow express station to T3 and beyond and worse case scenario there is an M&S directly across from the lift should you want to save a little on food.

So the VS91 and its strange departure time of 8.20. I firmly believe that’s why I’m sitting here at half three in the morning, drinking coffee and writing this report the next day.

8.20 departure. Mmmm technically a 5.20 check in time but of course everyone nowadays is probably checked in the day before using the app. Fine. But. Clubhouse time.

So you’re sitting in the Sofitel and for the 4th or 5th time, trying to work out timings to maximise the clubhouse. According to google the virgin checkin opens 3 hours before the first flight. I believe there is at least 1 flight before this so checkin will be open before 5. Heathrow express according to google starts 4.34 Maybe from somewhere but not from T5 as I found out at 4.50. So eventually figured out an alarm of around 3.30 needed to be set. The things you do for the clubhouse.

The access to the station opened around 5.05 and I think the first train leaving T5 was around 5.12 ish.

Anyway after the short speedy trip (it must be amazing watching from the cab) we were up the few steps to the welcoming glow of Virgins checkin at T3

Checkin was very quick as you’d expect at that time of the morning and the new security even quicker. Nothing out of bags, belt off to be on the safe side and through in mere seconds. Have got to say, Edinburgh fast track was just as quick. These new machines must be paying dividends with queue times and customer satisfaction.

So overall, ended up in the clubhouse around 5.45 after a quick wonder round duty free which probably gave around an hour and 45 ish before boarding. Not too bad but ….

The first food of the day was a cheeky wee English breakfast which even at that early time was only lukewarm but very welcome all the same.

A few cups of tea, more food and yes a wee glass of champagne, for the purposes of a quality check, and all too soon it was time for boarding at the large cupboard that is called gate 22.

It was a bit of a scrum but space was made when pre boarding was called and, I kid you not, nearly 70 people preboaded. Really. :-O

Seat 1a was in very good shape, I’m one of the few that really doesn’t mind the old seats at all. If I want to look out the window, I’m still flexible enough to twist round for that few seconds and they seem to just work better.

Now, there seems to have been a slight refresh to Miss Sunshine although the last few flights have been on A350’s so maybe this has been a while ago. Gone are the red dividing curtains which have replaced with a brown velvety thing, there are no chunks out the seat wall and it all looked very fresh. All the buttons worked and overall the cabin looked in good shape. Infact much better than the 4 month old A350 I last traveled on.

Vera seems to have been given a refresh as well with the interface a bit slicker although the new movies seem to be a little sparse. This being no means a fault of Virgin but the fact there’s not been many blockbusters of late.

The WiFi worked superb all flight from gate to gate with speeds of over 50 when I checked. Way way better than the abysmal speed in the A350:but I’m still looking forward to starlink when it gets installed.

So the food. The bit many people rightly think virgin have kinda lost their way with over the last few years. To be honest, with the pre booking options, the menu didn’t look too bad for lunch but maybe not lunch that should have been served an hour after leaving - so roughly around half nine, I mean who really desires haddock, or miso chicken or some unpronounceable curry at half nine in the morning.

I opted for the chicken cesar salad which wasn’t too bad but almost impossible to eat out of a bowl with bits flying all over the table.

The crew were very good and asked everyone if they would like to wait a little before eating even commenting on that fact that most had probably just eaten in the clubhouse. The majority of the cabin did wait until around 11 which made the experience a lot better but come on, what genius decides that a plane wants lunch at 9.30 in the morning. Really.

I skipped the starter even after the wait and the dessert and opted for the cheese and biscuits which finished the meal off nicely. It’s a shame because I’m sure even with pre ordering, there would have been a lot of food wasted just because of the weird timings.

The crew on this flight were amazing and recognition will be heading to Crawley. There was a couple of blind passengers on the other side of me and the care and attention they were given right through the whole flight was absolutely first class. Sometimes we take everything for granted and forget how lucky we are to be fit and healthy. Actually scrub that. All the times we take everything for granted. I have a couple of blind / partially sighted friends and they rely on their memory’s of places to help them get around, but to travel to a different country, especially one that seems to change every visit, and not know what’s going on around you, has my great admiration.

The new cherry pie ice cream was very nice as was the afternoon tea but again the timings seemed to throw a few peoples appetites out of whack. After what felt a long flight, we landed early before 1pm. Immigration was quiet, global entry worked great and baggage was reasonably on time. I did see a couple taken into the room at the side but none of the scare stories you hear from other airports and immigration.

Hertz provided the car again, this one with a few dings but nothing major and within the hour we were at Disneys Saratoga springs for the next 10 days.

I will say, that I was so tired I think I was asleep before 7pm and obviously awake at 3am writing this so we will see how the early flight effects sleep patterns. It’s not looking great so far :-D

Thanks for reading.

David
#967024 by mitchja
17 Sep 2025, 17:53
Excellent TR, thanks for posting. Great to hear about the good crew and credit to them for going above and beyond in looking after the blind passengers; that’s the VS I’ve come to know and love :cool:

The A350 J seat really isn’t holding up to general use as the last A350 I flew on (a LHR config one) earlier this year, the seats were in a very poor condition and many pax were having issues with them. This was also the same flight where the washroom door fell off and credit to the ladies working in Upper, they managed to fix it and keep it operational.
#967025 by Murraymint
17 Sep 2025, 19:11
Great TR - thanks David. Good to hear that you had a great crew. We did a similar trip to you in April except we started in Cyprus, BA to LHR, Sofitel then VS. I have been booking transfers to T3 though rather than HE mainly as it’s easier for us with luggage and we can experience the UC Wing. I agree about the early flight to MCO - might suit some but we prefer a more relaxed start and more time in the Clubhouse.
Enjoy your stay.
#967026 by Treelo
18 Sep 2025, 09:43
Another nice TR, David, thanks. That cherry ice cream sounds lovely, looking forward to it, though I expect it will have been replaced before my next trip in April. Enjoy the trip.
#967034 by Fuzzy14
19 Sep 2025, 21:05
Thanks, I've now got a sore neck from nodding with agreement along to your trip report. ;-)
I mentioned similar in my last TR, I cannot fathom what BA are doing with their connecting flights, it's like they're giving up on trying to feed their hubs.

While I love the early flights to US, evident in arriving at 1pm to an empty int arrivals and getting a nice afternoon at the destination, not loving the early wake up call! Bit of a shame to pay for the Sofitel and then have to bail out halfway through the night!

Also hard agree with the food timings, I also think they should scale back on it or make it optional!

David wrote: at Disneys Saratoga springs for the next 10 days.

Creature of habit
I've booked my flights for next year but I'd like few days at Vero Beach so that means I won't have enough points for my home resort (Kidani) so it'll either be Saratoga or OKW.
#967045 by David
22 Sep 2025, 13:08
I notice the 91 has been moved to 10.50am in November so that should help with a few of its issues.

When using BA for shuttles, we normally book Club Europe for the only reason of the increased baggage allowance. In economy BA only give you 23kg. Not even a half kilo more. You can pay for an extra bag but not extra weight and we have, in the past been made to take out half a kilo in weight before they would accept the bag. Club Europe gives you 2 bags at 32 kilos matching virgins allowance.

You would not believe the price though for even 1 Club Europe seat, suffice to say, the first time we went to Orlando way back, we paid less for 2 seats in economy than 1 seat to fly from Edinburgh to Heathrow. Crazy.

Saratoga Springs is a marmite resort. Some love it, others think it’s terrible. We normally use it, even though home resorts are Wilderness Lodge and Beach Club because, even at relatively last minute, there’s normally availability for more than 3 or 4 days at a time and we love the short walk to Disney Springs. It’s also well placed for idrive and the malls.

Just had the email for preorders for the return. It looks like the return choices have been expanded with more choices than previous including Malfadine Pasta, Grilled Chicken Burger, St Louis BBQ Pork Chops and a Buddha Bowl, along with the standard choices of Teriyaki Salmon, Chicken Stuffed, Palak Paneer and the express option of courgette soup.

Have to say, I head to read the descriptions to figure out what most of these are. I’m guessing the outback at the gate will be calling our name again.

David.
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