This is a Trip Report from the Upper Class cabin
Ground Staff
Food & Drink
Entertainment
Seat
Cabin Crew
My son was in PE on a K ticket and I asked if I could upgrade this using miles - no wrong type of ticket. Next how many bags to check in - 4. Sorry sir only 3 in your name and the other had to go in my sons name and have a PE label put on it! Looking in the V-book I can't find any limit in UC?
Then we had to drag the bags 50 yards over to the x ray machine. In the past there has been staff on hand to do this for UC passenages. So is this a sign of what out sourcing will bring? As over the last few years I had found that the MCO staff would always go that each mile to be helpful.
The one big improvement to the Delta Lounge is that it now has free wi-fi access and so was able to spend the time catching up on the emails. The flight was on time and had a very friendly crew to look after us. Even the food is better on the inboard trip. A quick sleep and we landed early.
Just to add on my previous check in at LGW. I again had that friendly service. Sir can I weigh your hand luggage - its 11 kgs and you are only allowed 6kgs. So I had to find my ticket print out which shows the limits being 16kgs for UC. Sorry Sir I did not know that! So may be there is a market for the V-Book as their training guide!