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#245943 by mitchja
30 Oct 2006, 10:34
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Left the hotel and headed to IAD using the Metro and the Washington Flyer bus service. Over all trip took just over 1 hour.

VS check-in was closed when I arrived so I grabbed a bite to eat. Before long VS check-in opened. It did seem a bit un-organised as VS and SAA share the same check-in desks. SAA check-in was still running as VS opened. I even watched the ground staff swap the VS and SAA signs from behind the counters.

I'd been checking ExpertFlyer and this flight was looking pretty full down the back in Y so I had my fingers crossed. Headed to Upper check-in and my Au card and Y e-ticket. I was assigned the seat I'd pre-booked in Y so no op-up at check-in.

Decided to give the priority security line a try flashing my VS Au Flying Club card. No problems at all and I was straight through, no queues at all in this line.

Made the long long walk to the 'B' departure gates where VS fly to/from. The IAD clubhouse is directly across from the VS departure gate (gate B34). No VS A/C there yet as it was only 15:30. Entered the IAD Clubhouse only to find it at bursting point full of SAA pax (who share the lounge). The SAA flight was due to board at 16:00 but was delayed until 16:30, the reason given was because the VS flight was late coming in and they had to de-plane all the arriving VS pax first.

It was pretty hard to find a spare seat and I did hear a few VS pax mutering things under their breath. The other shocking fact was there was absolutley no champagne what so ever. A VS Clubhouse is simply not a Clubhouse without champagne as far as I'm concerned [:0]

Things soon calmed down once all the SAA pax left and the IAD Clubhouse was back to it's usual quite relaxing state I remembered from my last visit there.

Had some lunch and made a few trips to the smoking lounge in the departure area.

At 18:15 I heard mine and other pax name called to visit the front desk. My economy boarding card was quickly exchanged for a nice new shiny PE one [y] [8D] I'd already checkd ExperFlyer so I knew the A/C was G-VFOX so the new Wcl seats [y]

Boarding was called at 18:30 and I made the short walk to G-VFOX. This is where is got manic. I had been given seat 19G but I found someone already sitting there. It later turned out this was the other op-up Au pax from the Clubhouse. Anyway, I went back to the bar area where the A/C was boarding. 6 other pax where also there and for the same reason as me. At least 10 pax had been given double-booked seats (ie different pax given the same seat). Y was also over-booked, hence my op-up. It was mayhem as the crew found theselves doing the ground staff's job of trying to sort this mess out. Most of the double booking had occured in PE. 4 pax where bumped to J and the other 2 somehow managed to get their correct seats. A lot of Y pax had also been split up and pax from all cabins where beginning to get stressed.

Not too bad though as we where all drinking champers at the bar whilst we all waited for our seats. I was chatting to a couple of the J crew and they said to make things worse they were 2 crew members down on tonights flight. The pre-flight PE drinks where given out once everyone was seated, but I already had my glass of champers from the bar [:I]

My allocated seat of 19G was vacated and I sat down. The new PE seats are good (cannot compare it to the older A346 PE seats as I've not sat in those). Took me a while to find the empower points, they are between the seats very close the the cabin floor. There's 2 push button controls, one for recline and the other for your lumber support. Leg room was good, just as I'd remembered it from the LGW/MAN B744 PE seats. There is a movable head rest with wings, although as soon as you raise the head rest it falls back down unless you lean your head on it. Recline is pretty much the same. The width is also good with nice comfy arm rests. The foot rest bar is not much use if you are over 5 foot tall. It's just the the BA Y seat foot rest bar. I found it much more comfortable not using it, although beware where you put your feet under the seat in front as there are numerous bars and other bits hidden under the seats in front. The IFE box looks to be under the middle PE seat in the middle section of the 3 PE seats. If you get a bulk head row (row 18) you get a leather covered moulded solid cushion type thing to put your feet on which is stored in the over-heads during take off and landing hence reducing your luggage storage space.

The white plastic surround where the IFE control sits under the screen is pretty cheap looking and very thin, it's just like the moulded plastic you get in packaging. Cannot see this lasting very long!

We pulled back around 19:30 I think and where soon in the air. V:Port did take quite some time to be started.

The meal service was started about 1 hour after take-off, the food was pretty bad actually as it wasn't very warm. I wasn't too bothered as I'd eaten in the CH and just wanted to try and get some sleep. Managed a few hours I think. No drinks rounds where evident during the time I was awake. I'd kept the little water bottle you get with your meal and I made a few visits to the water fountains back in economy. On the out-bounad flight the water fountains where mentioned during the after-take off PA. No mention was made though on this flight.

G-VFOX does not have the new Ycl seats yet. Still those nasty yellow things dotted around the Y cabin.

90 mins or so before landing breakfast was served, I say breakfast, it was actually just another musali bar and a hot drink.

We had made good time in the air and landed ahead of schedule at 06:45. Arrived into the new gate area of T3 and where off in no time.

Headed to immigration and I used the Iris gates for the first time. These are directly on your left as you enter the immigration area. I too had to bend down to be scanned. The gates are automatic and open as you approach and then open automatically to let you though once you have been scanned.

Baggage collection was not too bad, although my bag had not been J tagged again. There seemed to be no order of arriving bags, J bags didnt come off first.

VS you really really do need to sort out your baggage handling once and for all.

Made my way to Revivals where I had a shower and some breakfast before making my way to BMI check-in in T1.

Regards
#380447 by HighFlyer
30 Oct 2006, 11:29
Welcome back to Blighty James! Nice one on that op-up (once it was sorted out!) and thanks for the feedback on the new seats, hopefully 'll get to try them next week [:)] Doesn't sound like the best return flight, and the food sounds positively dreadful, at least it was a little more comfortable for you in W [:)]

Thanks,
Sarah
#380451 by mitchja
30 Oct 2006, 11:35
Thanks Sarah [:)]

I've just edited to add a few things I'd forgotten about in terms of things I found with the new PE seats.

Regards
#380456 by ChuckC
30 Oct 2006, 12:23
James,
Interesting report as always. I will never understand how VS can seem to ignore certain things that are really important to the pax --champagne, for one![V]

Hope that you enjoyed your time in the States. Glad you made it home safely.

Chuck-
#380459 by HighFlyer
30 Oct 2006, 12:35
Originally posted by mitchja
Thanks Sarah [:)]

I've just edited to add a few things I'd forgotten about in terms of things I found with the new PE seats.

Regards


Thanks James!

That leather moulded footrest sounds interesting - i dont suppose that could be used as a cushion [:)]

Cheers for the extra info James!

Thanks,
Sarah
#380462 by mcmbenjamin
30 Oct 2006, 13:07
Originally posted by mitchja

SAA check-in was still running as VS opened. I even watched the ground staff swap the VS and SAA signs from behind the counters.
Funny. The SAA check-in/gate service is done by SAS crew who now are ex-VS (remember the contracting). Now SAA manager is an ex-VS dude. Why SAA does not use the ANA lounge as they are a Star partner I do not know.
Decided to give the priority security line a try flashing my VS Au Flying Club card. No problems at all and I was straight through, no queues at all in this line.
They will let you in with a Hilton Honors card. I commonly use my VS card with traveling jetBlue or Delta to access the 'Premium Passenger' line at Dulles. Notice the new security area James?
#380468 by mike-smashing
30 Oct 2006, 14:05
Originally posted by mitchja
Baggage collection was not too bad, although my bag had not been J tagged again. There seemed to be no order of arriving bags, J bags didnt come off first.

VS you really really do need to sort out your baggage handling once and for all.


Write in. You'll probably get some miles, and your letter will go in the same festering pile as mine. I'd say I'm down to a <50% success rate with priority baggage on VS now.

Mike
#380477 by Neil
30 Oct 2006, 15:22
Thanks for the TR James - glad you got the op-up, nice to have a report on the new W seats, good to have a first hand report of them[y] I know the new food service isn't live yet but did W have its own CC for the flight? and how many Y pax did you see use the 'W' w/c?[V]lol

Cheers
Neil[:)]
#380486 by mitchja
30 Oct 2006, 15:57
Originally posted by Attitude23
I know the new food service isn't live yet but did W have its own CC for the flight? and how many Y pax did you see use the 'W' w/c?[V]lol

Cheers
Neil[:)]


Neil
No seperate CC for PE but to be fair they were 2 crew down and they all did work hard the entire flight [y].

Never saw anyone other than PE pax use the W/C. With the new configs, the W/C red/green 'in-use' sign on the cabin ceiling is further into the PE cabin now so unless you know the PE W/C's are there, most Y pax dont spot them.

Notice the new security area James?


Ben
Yeah it does seem to flow much better now.

Write in. You'll probably get some miles, and your letter will go in the same festering pile as mine. I'd say I'm down to a <50% success rate with priority baggage on VS now


Mike
I've been having ongoing communications with a member of the customer relations team about this ongoing battle. There should have even been a note entered into my bookings stating to the check-in staff that I should be given priority baggage. I really dont think customer relations is the answer to this now but I dont know what else to do and yes, I have writen in again.

Regards
#380498 by mike-smashing
30 Oct 2006, 17:33
Re: (non-)Priority Baggage...

Originally posted by mitchja
I really dont think customer relations is the answer to this now but I dont know what else to do and yes, I have writen in again.


Indeed, though my experience with VS is that even if you do try and hit someone else in the organisation with a letter, it's captured en-route by SRB's office or Customer Services (depending on class flown and Flying Club status) for a response, and doesn't even make it to the desk of the person in question.

The most irksome thing with the replies from Customer Service/SRB's office is that while they sound sympathetic, you're often left with the impression they are trying to refute the fact that your bags being last off is a regular occurrence, or that your seat was broken, or that the food was (yet again) really terrible, usually through the use of marketing spin, and despite your experience being to the contrary.

It strikes me that VS managers would benefit from getting out more and meeting with their customers, rather than remaining behind consolidated stats, market research, and reports from the Customer Services department.

How about VS organising some 'Meet our Managers' clinics, in a Clubhouse, elsewhere in the airport, and by invite to Flying Club members to some other random place? If it was initially targeted at those who have had multiple reasons to write in to VS, then maybe it would bear some fruit.

edit: I should add this tactic seems to have worked for some of the rail franchises around London and the South East. The service has improved in the area I live since the managers started to hold regular 'clinics' on major stations.

Cheers,
Mike
#380519 by buns
30 Oct 2006, 22:11
James

Thanks for an excellent TR and for providing the low down on the new PE seat[y][y]

The white plastic surround where the IFE control sits under the screen is pretty cheap looking and very thin, it's just like the moulded plastic you get in packaging. Cannot see this lasting very long!


This is a bit of a worry[V][V] You would have thought VS would have learnt from the UCS experience to have taken a little bit of effort to make sure it was 'pax proof' before unleashing it.

Glad to hear you were op-upped[oo][oo]

buns
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