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#849246 by buns
23 Jun 2013, 07:46
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I know it has been a while since I posted a topic on V Flyer, but my recent experience on a flight back from LAX is something I feel should be shared with you all. I know that the old adage says about telling about bad experiences goes around much more quickly, but this is one occasion that VS deserve justifiable praise.

As for the pre amble, to cut a long story short, Mrs Buns and I had been on a two week US tour covering NYC, Las Vegas, Palm Springs and West Hollywood - meeting up and renewing acquaintances with some V Flyers along the way. Our final day was in west Hollywood where The London Hotel had looked after us splendidly, but even with a later check out meant that we were presenting ourselves at LAX at around 5pm for a 10pm flight n(

At least we were accepted for check in but that bit is best passed over, other than to say we were informed that "due to high volumes" our lounge this evening would be the Air France lounge and not Air New Zealand. As others have said, the Terminal at LAX is dire and devoid of any saving graces (this extends to the public washrooms which are filthy). After some Duty Free Shopping and something that would pass as a meal we made our way to the Air France Lounge on the first floor which is a shared facility and is accessible by Priority Pass.

The only saving graces being that it overlooks the stand for the VS aircraft and there are plenty of power points. It was a good call to have eaten in the terminal as there is only crisps and snacks - as well as a few filled rolls - on offer. The Lounge increasingly filled and Mrs Buns and I decided it would be best to make our way to the Gate before the official call by the VS Ground Crew member who was stationed in the Lounge.

As is always the case, there seemed to be the world and his wife mingling around the Gate, but we timed our arrival perfectly as the announcement of Upper and Golds to board was made meaning that Mrs Buns and I were third to board are a famous musician ;) As my ticket was examined that VS Ground Crew Member remarked "you fly a lot" based on the number of stickers on my passport :|

Welcomed on board (but not by name) were were quickly ensconced in our seats and reading material for Mrs B secured. The plane slowly filled and at push back we were told there were 313 pax on board.

After take off, the whole experience just leaped ahead bounds. There were a number of US Celebrities on board, not just the musician, and many of you will recall Kraken's experience and be thinking "here we go again".

Nothing of the sort - everyone in the UC Cabin was being looked after with no fawning or other signs of being singled out. Indeed what was nice to notice was the subtle and discreet way the FSM went up to Golds and Uniq's to establish their drinks orders first y) y)

The CSS who came up to take our orders, again subtly and discreetly, addressed Mrs Buns and myself by name and continued to do throughout the flight y) y)

The Menu:

Starters
Spring asparagus soup
Heirloom tomato salad

Main Courses
Lamb navarin
Broiled salmon
Thai vegetable curry

Dessert
Double chocolate hot lava cake
Vanilla bean cheese cake


All I will say is that I am grateful for the napkins having the buttonhole as the soup was sure tasty :w As for the lamb, it was a thick chunk of meat which was nice, but not something i am used to when eating lamb

Now, especially for JoeyC, who has previously remarked about the lack of Jack Daniels on board, in the light of a number of celebrities on board, the FSM made sure that all customers were kept happy ;)

I watched "Hyde Park on Hudson" which was a nicely filmed piece but perhaps did not reflect what i had thought the story was about.

Throughout the flight there were staff on hand to look after us and before i knew it breakfast was being served up.

Landing into Heathrow saw us behind flights coming in from Lagos, Dubai and Shanghai so as one can imagine, the immigration Hall was not the sort of sight that will welcome visitors to the UK and perhaps i will no longer make comment about the US Immigration experiences.

I will conclude this TR by saying that I was totally impressed by the the FSM on this flight - not only did he lead his team by example in a way which he worked tirelessly throughout the flight, but also he showed how delegation should be done and I am sure every member of the crew picked up on how things to do better in future. A missive has been sent to Crawley Towers

Thanks for reading and I apologise for any typing mistakes there may be

buns
#849253 by buns
23 Jun 2013, 08:21
Vegascrazy wrote:What a wonderful TR Andy, sounds like you had a brilliant flight! Big shame re ANZ lounge at LAX, assume not a permanent thing? Do hope you'll be posting an outbound TR too? :-)

Thanks
James


I think it was Slinky who has said that it is changes to flight timings that have caused the shunting to either the Maple Leaf or Air France lounges

Indeed, shortly after the VS aircraft camp on stand, the AZ flight turned up

One would have thought with all the Virgin America flights and two VS flights, that there is scope for a Clubhouse ):

buns
#849257 by at240
23 Jun 2013, 09:45
Thanks for the report buns.

Your comment about clubhouses reminds me why I am gloomy about the DL venture - I can just imagine some dreary Sky Club being offered as the solution... :0
#849260 by buns
23 Jun 2013, 10:33
Petmadness wrote:Great TR Buns,as always y) Sounds like your FSM led from the front and produced an excellent service from a brilliant team oo) Gotta know who the stars are though :? ii)


Could not agree more on the FSM y) y)

As for the celebs - they were all from the US, so names do not come immediately to mind other than the musican who has been around for some time, and will be performing at Glastonbury next week ;)

buns
#849265 by joeyc
23 Jun 2013, 11:30
Awesome TR buns y) y)

How did the FSM get around the severe lack of JD? or did he just bring the bottle of Dewars over and say 'tuck in'? :P

Good to read that the service delivered and the mystery celebs were not fawned over, proves there are still some decent FSMs out there.

Hope you guys had a great holiday and cheers for posting Andy 8D
#849277 by tontybear
23 Jun 2013, 13:01
Am glad the Buns enjoyed their holidays ! Mind you always do !

VS website says that if the Air NZ lounge is full then they divert passengers to the Air Canada Lounge - no mention of AF ! But they have at least admitted that it is not the best alternative.

But the LAX page makes no mention of this at all.
#849300 by DragonLady
23 Jun 2013, 16:09
The LAX ground staff can be awful ( especially the Russian gentleman who is just sooooo rude and he's invariably on duty at the UC desk when I'm checking in :(! ).I wonder if he was there and accounted for the poor ground staff experience?
The celeb thing is a hazard on LAX routes and the fawning/non fawning attitude dependent on the attitude of the FSM ( and the ego of the celeb :o) ).
Shame about ending up in the AF lounge,although not altogether surprising given how busy the NZ lounge now gets ( it was completely rammed the last time we were there as was the SYD NZ lounge in Feb).
Hope you both had a good trip :) .
DL
#849338 by slinky09
24 Jun 2013, 06:50
Glad you had a great return, I presume you saw Chuck in PS - just a shame about the AF lounge (not even any champagne there?).
#849340 by buns
24 Jun 2013, 07:21
slinky09 wrote:Glad you had a great return, I presume you saw Chuck in PS - just a shame about the AF lounge (not even any champagne there?).


Absolutely correct - it was great to meet up with chuck after so many years and he remains the quintessential gentleman oo)

I did not notice any champagne, but there seemed some good wines on offer ;) What I did admire in the Lounge was the wonderful 50's photographs on the wall of Hollywood Stars using Air France y)

buns
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