So my mum and dad have just returned from Cuba. booked about 12 months ago thru VH. My dad has a strange eye condition which means he's blind and can hardly see anything. So when they booked with VH on they normally ask for one to the sets of two seats at the back of Y so that mum can help him with passing the food and things and dad doesn't have a problem getting in and out for the third pax. This normally works really well with special assistance being very helpful.
So they arrive at gatwick two weeks ago and their seats have been changed to E and F mid way down the plane. Mum explains the problem and she's told that there was an 'aircraft change' So dad not wanting to bring any attention to the problem said let it go but mum persisted and strangly two seats 'had just become available'
So I felt a little let down given the fact that I force them to fly VS over anyone else. I thought I would try to help them out for the return and called the premier team at VS. Can't remember what her name was but she first of all told me the reason was that there had been an aircraft type change - I thought I would let that one go but then though no and I asked her since when were VS using anything but the 400s out of LGW except for the odd occasion. She then says 'oh you fly a lot then?' and I simply replied that's why I have a gold card with you. I then explained that if they had changed the aircraft then that would have been fine, 'why?' she asked I then had to explain the seating config of the 340s. I think she was slowly realising that she might not know as much and then replied 'oh I can't do anything as it was booked through VH so you have to call them.
So I did and had the same excuse of an ac type change and they said all they could do was #make a note on the booking'
Have just spoken to the folks who arrived home this morning only to be told that the got a three despite asking them to check the preassigned seat request.
So rant over but it's left a bit of a bitter taste in my mouth that neither VH or VS would try to help and the patronising woman on the phone from the premier team. Mum's response when I spoke to her this morning is not printable but her other response is that she will not be flying VS again as nobody tried to help them out at all.
So they arrive at gatwick two weeks ago and their seats have been changed to E and F mid way down the plane. Mum explains the problem and she's told that there was an 'aircraft change' So dad not wanting to bring any attention to the problem said let it go but mum persisted and strangly two seats 'had just become available'
So I felt a little let down given the fact that I force them to fly VS over anyone else. I thought I would try to help them out for the return and called the premier team at VS. Can't remember what her name was but she first of all told me the reason was that there had been an aircraft type change - I thought I would let that one go but then though no and I asked her since when were VS using anything but the 400s out of LGW except for the odd occasion. She then says 'oh you fly a lot then?' and I simply replied that's why I have a gold card with you. I then explained that if they had changed the aircraft then that would have been fine, 'why?' she asked I then had to explain the seating config of the 340s. I think she was slowly realising that she might not know as much and then replied 'oh I can't do anything as it was booked through VH so you have to call them.
So I did and had the same excuse of an ac type change and they said all they could do was #make a note on the booking'
Have just spoken to the folks who arrived home this morning only to be told that the got a three despite asking them to check the preassigned seat request.
So rant over but it's left a bit of a bitter taste in my mouth that neither VH or VS would try to help and the patronising woman on the phone from the premier team. Mum's response when I spoke to her this morning is not printable but her other response is that she will not be flying VS again as nobody tried to help them out at all.
