MBNA Customer Service

Yes I know - Very sore subject for some, however............






I have been gobsmacked by the level of Customer service I have recieved over the last couple of weeks.......[y][y][y]

Decided to change my BMI Platinum MC to the BMI Classic MC as my useage didn't really warrant the annual fee. Also, the prospect of another 20,000 miles looked rosy...[V][:p]

Placed my application for a new card from the link on BMI's site. Next day MBNA customer service call me to acknowledge my application.

Three days later I receive text and email confirmation of a successful application.

Next day my Pin arrives, later that day I recieve another call from customer services to setup my account preferences - Statement day, payment method for fraud protection etc...

Card arrives yesterday followed by another call today to confirm that I am happy with my credit limit.....


Wowwww, let me get my breath here, where did this come from given past form....[:0]

Are MBNA getting their act together or am I the exception to the norm?? [?][?][?]

[mitchja]

I have to say I've never had anything but great service from MBNA regardless of card type [y]. I have a BMI M/Card and the VS Amex.

Regards

Hmm when I applied for my BMI card I never got any of this!

But be warned if you plan on spending a lot of money on the card in the coming weeks be ready for continual calls and texts from their fraud dept until they build a profile for your spending!

I am flabbergasted! I have had nothing but problems from MBNA. The latest is that a hotel in Abu Dhabi that I once had coffee at charged me for 2 nights accommodation. I explained to MBNA and they removed the charge and attempted to contact the hotel. Then 2 days later it was back on my on-line statement. I got it taken off, then on my next paper statement it is on again. Got it taken off, on it went again, off, on, off, on, shake it all about. At the moment it is off, and I have written to MBNA denying any further liabilities on their dreadful cards. And they have never been able to consistently explain to me how they calculate interest, have never replies to my letters asking for a written statement of their interest policy, have never refunded the difference I calculated between the interest based on what they say in their T&C & their CEO/MD (can't remember which I wrote to) has never replied to my letter returning my card and complaining at their poor service. Nor did they close my account when I returned the card and requested it to be closed.

Then there is the card they sent unsolicited to the rear admiral, but which she didn't receive, yet had apx £600 spent on it [?]. And the threatening letters they sent to get her to pay, and the final solicitor's letter which came from a company with no address but a PO box. Yet when you looked the company up, it was not a proper solicitor at all, but a subsidiary of a much larger company......MBNA! Frankly it was an appalling example of 'shock and awe' tactics.

I am afraid for all this they would rank right up there with BT and BAA in my book.

Apart from that I have always found them great [y]

Apart from that I have always found them great [y]

Nothing like looking putting a positive slant on things Jeremy!! [:p]

Can't say I've had any previous issues that get anywhere near yours. I had a few problems with the VS MC while it was in existance and dealing with uninterested staff that you know can't be bothered helping with even the most basic of requests.

The stories I have read here of people suffering at their expense does make me wonder when I will feel the full rath of MBNA though...

I might just change my telephone number before the payment protection racket comes after me....[:p]

[HighFlyer]

I have had no issues getting the cards and PIN's .... just had huge issues finding someone knowledgeable to talk to when i want to call Customer Services. Had to call up recently and got through to a great chap who actually knew about the VS AmEx product - then i got cut off! When i called back they wouldn't put me though to him again, professing not to know who he was as they had two people by that name. I mean come on, surely the question "did you just get cut off from your caller" would have sorted that one out, but that would have been beyond their capabilities.

MBNA - When it works, it works. When you have a problem, you're stuffed!

Thanks,
Sarah