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#260593 by narikin
11 Sep 2009, 17:01
am sure this has been asked before, but just wanted to check with the experts here whether GC holders are prioritised if Operational Upgrades are ever required?

My feeling from living and traveling in the US is that most American carriers do precisely that (and indeed would be deserted by their best customers if they didn't!)

But... I don't have that feeling with Virgin - it seems much more haphazard as to what/where/who it happens to. Is that the case, and if so, why?
#724934 by ukcobra
11 Sep 2009, 17:21
Not from my experience, I've seen friends of staff upgraded from Economy to Upper, when I was in PE and Au.

I think it really depends on who they need to shift and at what time you happen to present yourself.

Others have different experiences. I think I must just be unlucky ;-)

Mark
#724940 by narikin
11 Sep 2009, 18:18
surely very silly then - to ignore your Au members, and upgrade random folks?

easy to know who's Au on board from their passenger list I would think - so... make them the 1st priority when Op Up's needed, as they are the customers who spend the most with you, and keep the company profitable.

or am I being too logical!
#724942 by tontybear
11 Sep 2009, 18:39
deffo upgrade your paying pax before staff.
#724943 by Lizz
11 Sep 2009, 18:44
at MAN I can say we do do this, although alot of our gold card holders are in upper anyway.
#724947 by Sealink
11 Sep 2009, 19:27
quote:Originally posted by narikin
surely very silly then - to ignore your Au members, and upgrade random folks?

easy to know who's Au on board from their passenger list I would think - so... make them the 1st priority when Op Up's needed, as they are the customers who spend the most with you, and keep the company profitable.

or am I being too logical!


Aviation and logic?? Are you mad? [:p]

I read a really interesting piece on FlyerTalk from UA gate staff, and Op Ups do seem to be purely a matter of being in the right place at the right time. I also remember from my days as a travel agent that because of the flexible nature of Y fares, there was no guarantee that the Au traveller would even turn up for the flight, so, at the gate, if there is a call to be made it is often on the circumstances at that moment. (Now, if a Au member and a 'normal' passenger are both at the right place at the right time, then I think naturally the Au member would be up'd.)

Also, from my current experience in the hotel business, a lot of travellers do not understand that a room upgrade is a privilege (wrong word, I know) not a right and often demand that same for future stays. So I think VS would shy away from upgrading pax who they know can pay for the ticket... otherwise they may just chance it or demand it again in future.
#724948 by Decker
11 Sep 2009, 19:31
In my experience Aus are prioritised. My colleague and I were both op-upped to UC on the VS1 yesterday and we're both Au.
#724957 by ela123
11 Sep 2009, 22:32
I was op upped from premium as au
#724971 by dan87027
12 Sep 2009, 00:26
Since I became an AU card holder I have flown twice in PE and on both occasions I was upgraded to UCS. Never had an op-up before this so I believe that it does make a difference.
#724976 by Nottingham Nick
12 Sep 2009, 00:50
I am not complaining about my percentage of op-ups as a gold. [;)] Though I haven't had one lately. [:w]

Also you have to remember that a fair proportion of gold card holders only carry the card because they get it 'free' with Amex Centurion - why should they get precedence over Virgin's regular customers who don't hold a gold card? [:w][8D][;)]

Nick
#724977 by JoeyVS
12 Sep 2009, 01:01
Yes they are priorotised! there is a list of criteria used starting with gold then silver then other procedures are followed. Staff are upgraded on a space availbale basis and only if we are intitled to it. We are given a set amount of upgrades to J each year depending on contract and length of service. Its part of our bennifits package and im sure you would expect the same if you worked for an organisation.
#724978 by Nottingham Nick
12 Sep 2009, 03:09
In all seriousness, being a long time observer of these things, I agree with Lizz and Joey. Each time I have been op-upped it seems to have been preordained.

VS only seem to op-up when they are oversold - hence the staffer / staffers friends rush when the flight isn't full. I haven't noticed this as much recently as I used to.

The thing about airline travel is that it is always a movable feast, so last minute changes and non-planned op-ups will always happen - when these occur, it is clear that Au card holders don't always get first dibs, and being in the right place at the right time is the trick.

The thing I learned a long time ago with op-ups is not to expect one, nit to seek one and be very grateful when I get one. If yiou set your heart on getting something you haven't paid for - disappointment is an almost inevitable result.

If you want to make sure you travel in a particular class - get your hand in your pocket. [;)][8D]

Nick
#725689 by chumba
19 Sep 2009, 17:20
Not a VS flight but a few days ago we both were op-up'd from coach to first on US airways. Happened to be in the right place at the right time. We had joined their Dividend miles club purely to get the free bagagge allowance to save $100 on our flights. At the gate the agent was offering to sell first upgrades or if there were any dividend miles customers in the lounge to approach her. I did and we got 2 first seats at no cost.

This seems to happen a lot on US carriers, i have heard them do this on many occasions at the gate.
#725703 by MarkedMan
19 Sep 2009, 20:55
Chumba, this did happen to me once on Continental, but it is actually rare. While you usually do see upgrading done at the gate, quite extensively, almost always this is done based on 'payment'. Which can be e500s, regional upgrades, miles. You will never, as a general member, be upgraded on a long flight, even if you offer money (unless you actually offer to buy up to a first class seat and become a regular paying passenger) over a United 1k or GS who has e500s, say.

Now, it's been absolutely ages since I've flown US Airways, they might work a bit differently (all airlines in the US have slightly different rules); and when it happened to me on CO I was on a short flight. UA does it totally by status, and computer drives this over the gate agent until the check-in window for a flight is closed (by which time boarding will have actually started on a larger aircraft).

The way you might get extremely lucky on United is if (a) someone checks in at the very last minute (You can do this airside on internal flights, coming off a connection) (b) this puts econ oversold +1, say (c) gate agent happens to have an empty seat in first and (d) all GS, 1k and 1p have already boarded (since they get to do so first). The gate agent, for the sake of having the plane leave on time (more important than upgrading people per entitlement once boarding has begun) might grab anyone who is a member of the FF program and still in the lounge, rather than delay boarding, fight their way in and grab a 1k member who is in an econ seat and move them up. Even then, on a transcon I have seen them come in and move people up. On a short flight, for the sake of free booze and a pack of peanuts, they won't.
#725705 by Lizz
19 Sep 2009, 21:17
it still always helps if you know someone within the company ;) !
#725706 by mitchja
19 Sep 2009, 21:57
UA must also look at *A status as I've been op-up'd on at check-in by UA when I flew SIN>HKG which had my BD Au card on the booking.

Regards
#725708 by honey lamb
19 Sep 2009, 22:54
I went on standby for an earlier flight on UA between Reno and SFO a couple of years ago. Loads of people were called to the podium before me and it was only just when I was beginning to board that I realised I was in First. I had absolutely no status with UA or any *Alliance carriers.

Mind you, given it was such a short hop all it meant was that I got a full can of soda and unlimited leg-room as far as the cockpit door!
#725710 by n/a
19 Sep 2009, 23:18
HL, you're an example of another class of pax who get regular op-ups: smokin' hot babes.

GJ
#725724 by ClaireAW
20 Sep 2009, 10:25
quote:Also you have to remember that a fair proportion of gold card holders only carry the card because they get it 'free' with Amex Centurion - why should they get precedence over Virgin's regular customers who don't hold a gold card? quote:

I think the answer to that is that they pay 1,800 a year and if you read the thread under the cards forum re titanium, it has been indicated the Amex have had to pay Virgin a pretty penny for the privilege. On the other hand, if someone who was not previously loyal to Virgin get the card and a good service they may well change their allegiance to Virgin; so from Virgin's point of view speculate to accumulate. I suppose the assumption must also be that they have a greater spending power, again good for Virgin if they change their loyalty.

I do understand your statement though, but if you are a red card holder, you will not be a sustained regular with Virgin.
#725725 by Nottingham Nick
20 Sep 2009, 10:38
quote:Originally posted by ClaireAW
quote:
I do understand your statement though, but if you are a red card holder, you will not be a sustained regular with Virgin.


I don't agree with that, but it depends on your definition of 'sustained regular'.

There are people who take two or three return flights with VS year after year after year without ever getting any elevated status.

There are also people who take a lot more flights than that, but never achieve gold.

I think that those pax should get priority for op-ups over someone who is gold having never flown on VS before, but thinks it is okay to spend thousands a year for the 'honour' of carrying a charge card.

Just my two cents.

Nick
#725729 by Scrooge
20 Sep 2009, 10:52
Just from a personal POV, I think it should be based on fare paid + status.
#725733 by ClaireAW
20 Sep 2009, 11:17
I agree with what you are saying, but from Virgin's business point of view a red card holder is taking less than five economy flights a year as they are not rising above red, so I suppose sustained might be the wrong use of words as they could be loyal in the fact that they use Virgin when they do fly; but looking at it as a business thing it will not bring in the revenue for Virgin. If you have a presumed spending power then the revenue may be forthcoming. I am not saying that I necessarily agree with it, but I think it is just business and lets face it Virgin is a business. You state that these people spend 1,800 for the status to have this charge card; are there not people on this forum who do Gold runs to keep the status of the Virgin Gold Card?

What could be quite nice, would be to reward the years of service that a Flying Club Member has with Virgin regardless of the card colour; again this could be a speculate to accumulate scenario for Virgin. An upgrade would please anyone; and may even encourage them to spend a little more next time to enjoy the higher class, and if nothing else keep them loyal.. because you never know if it will happen again.

I agree with Nottingham Nick's comment; if you want to fly in a higher class get your hand in your pocket; because on the flip side how must those full paying pax feel. For me, if we book a certain class we expect to fly in that class; I like to have a dream that I might get upgraded and it has happened, which is lovely, but if you don't you have experienced it in your mind. It is all part of the great flying experience.
#725734 by Nottingham Nick
20 Sep 2009, 11:46
quote:Originally posted by ClaireAW
...... are there not people on this forum who do Gold runs to keep the status of the Virgin Gold Card?

There used to be, but I have not heard of it happening for a while - since the goalposts were moved on SQ's SIN/KUL route. [;)]

quote:What could be quite nice, would be to reward the years of service that a Flying Club Member has with Virgin regardless of the card colour;


I don't think that would work per se, as the number of years being a member doesn't really mean anything . However, I like the idea of keeping a cumulative record of tier points, so that once a milestone is reached - say 50 points, it is recognised by VS - no matter how many years it has taken.

Fundamentally I don't think we disagree too widely on the Centurion thing. It is just that I am looking at it from the regular passenger point of view, you are looking at it from Virgin's business point of view.


Nick
#725735 by ClaireAW
20 Sep 2009, 11:58
The cumulative record of tier points is a really good idea; I wonder if Virgin are looking at this thread? I agree we are looking at the Centurion thing from different angles, and it is nice to appreciate well made points of view.

Just waiting for some clients to arrive, oh no they are here. Got to get my work head on!
#725738 by Scrooge
20 Sep 2009, 12:28
Just to look at something from a business point of view as well, a lot of companies are now restricting their employees to economy only, of course the fact that a full fare Y is more than a discount PE ticket doesn't mean a thing to them, however taking 4-5 flights a year on a full fare Y ticket will still leave that person as a FC red, but they will have paid a lot more than someone flying 4-5 discount PE tickets.

Hence my idea of revenue + status.
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