Hello all,
I've been a guest on these pages for many years... I'm excited to join finally... and I do so hoping someone can help me with a question.
I flew on Hawaiian SFO-OGG last month. I was in economy, on a fare code that didn't qualify for VS partner miles. However, I'd hoped that the flight would still qualify for tier points (I'm a whisker away from Gold... managing the tier points in tricky business!).
I've been checking my account periodically since and seen nothing added. I called VS customer service today and was told that although it's not actually written anywhere on the site, you can only qualify for tier points if the partner flight also qualified for miles.
Apart from being disappointed to hear this (I had genuinely picked HA on the basis that I would earn these points) I was also dubious about the quality of the information (initially the person I spoke to denied that Hawaiian was even a partner airline).
Does anybody have experience of this? Do I definitely not earn the tier points? And if so, why isn't this made clearer?
The call was soured further when I suggested this be made clearer on the site and wondered if she'd like to pass that on and she said "it would be best if you did that"!
Just one of those little moments of disappointment because that's always the attitude I expect from other airlines and somehow imagine VS to be better...
Anyway. Thanks for any help you can give...
I've been a guest on these pages for many years... I'm excited to join finally... and I do so hoping someone can help me with a question.
I flew on Hawaiian SFO-OGG last month. I was in economy, on a fare code that didn't qualify for VS partner miles. However, I'd hoped that the flight would still qualify for tier points (I'm a whisker away from Gold... managing the tier points in tricky business!).
I've been checking my account periodically since and seen nothing added. I called VS customer service today and was told that although it's not actually written anywhere on the site, you can only qualify for tier points if the partner flight also qualified for miles.
Apart from being disappointed to hear this (I had genuinely picked HA on the basis that I would earn these points) I was also dubious about the quality of the information (initially the person I spoke to denied that Hawaiian was even a partner airline).
Does anybody have experience of this? Do I definitely not earn the tier points? And if so, why isn't this made clearer?
The call was soured further when I suggested this be made clearer on the site and wondered if she'd like to pass that on and she said "it would be best if you did that"!
Just one of those little moments of disappointment because that's always the attitude I expect from other airlines and somehow imagine VS to be better...
Anyway. Thanks for any help you can give...
