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#767252 by Miss G
12 Feb 2011, 01:15
Ground Staff
Food & Drink
Entertainment
Seat
Cabin Crew
This is the return trip for me, I wrote a separate TR for the outbound which was in economy. This is also my first experience of travelling PE on Virgin.

Being a visitor to Orlando airport hundreds of times, I am still always surprised by the lack of things to do there. I arrived around three hours ahead of my flight and by the end was starting to lose the will to live. Luckily I had a book to read for most of the wait.

Anyway, being so early, I went straight to the front of the line as there was no line! Dropped my bags off at the PE desk and asked how full the plane was going to be. Anyone who read my other report will know that I booked economy in the vain hope that I would get a number of seats on my own - a dream not realised despite that flight not being full. The lady told me the flight was very light. My heart sank as I'd spent the extra money on PE because I thought it would probably be full downstairs. As an aside, I thought Florida was unusually quiet for the time of year. I think the recession must be really biting there, and saw A LOT beach front properties with "for sale" signs, and a previously VERY popular restaurant almost empty. I digress....

Having sat around on the airport for a thousand years, boarding finally came around. The lady talking very closely into the microphone told us that UC, gold card people and those needing assistance were ready for boarding. Cue about twenty people in wheelchairs and what looked to be one person in the UC line. Another member of the crew starting turning PE people away from the priority boarding queue saying that they weren't ready for them, even though there seemed to be no one else waiting. About five minutes later, PE were called, so we file off and the same woman stops us and says "we're not boarding PE yet", cue mumblings from the people at the front of the line and another crew member quietly informing here that we had been called. She promptly apologised and let us pass.

We made our way along the tunnel and arrived at a small queue of wheelchairs. About five minutes later I was being directed up the stairs. On arriving upstairs I took my seat, got my trusty book out and waited with baited breath to see if I was to get a lovely friendly person, no one at all, or a repeat of the outbound journey where we would all sit in silence. I was rewarded with a lovely chap who talked to me the whole way home, which was a good thing because my ipod died the day before flying and my IFE was patchy at best. Even the flight thing that shows your journey only half appeared on the screen. I didn't think to complain about this because I figured I would try and sleep and if not, the friendly gent was awake all night so I had the company. Should I have done, or do you think Virgin get enough of this kind of whining without me adding to it?

There were plenty of empty seats on board and people moved freely about the cabin before we even took off. I think there were only 125 people on the whole plane, so I bet the economy cabin was full of people happily sleeping across 4 seats, the lucky things!!

I thought the bubble was a nice experience, but did feel very far removed from the wings and the engines, I think it's easy to forget how big those planes are. I did like the fact that as we were so empty and we had our own toilets that there was no queuing after meals and the drinks run, anyone who's been in economy knows what I'm talking about here I'm sure.

Now, the food was horrendous. The options were lamb biryani, chicken and some sort of mushroom pasta. I didn't want a curry before trying to sleep, unless I know where the chicken has come from I won't eat it, which meant I was left with the pasta. It was gloopy and in some sort of white sauce. I had a hard seemingly white bread roll (although the outside was very very dark, and in places burnt), some plastic cheese and dry crackers. I swerved the wine and had a glass of fizzy water (actually, I had two glasses, the water glass and the wine glass, one of the nice cc ladies joked that it might taste different in each one). Speaking of the water glass, the one I was given was broken, but this was swiftly changed, even though I told the lady that I didn't really need it. The pudding looked like apple crumble and custard, but was cold and smelled of cinnamon which I don't like, so I didn't eat that either.

This experience meant that I didn't dare sample the breakfast, which was a muffin top (I always thought this was belly that hung over the top of your trousers) and a ham and cheese, or cheese and egg thing. The man next to me had the ham and it looked horrendous. He left his muffin top. Why a muffin top and not a muffin bottom? Why not a proper muffin or nothing at all??

In the end I did manage to get a couple of hours sleep, and did on the whole find the seat very comfortable when compared with that of economy. I thought the footrest was neither one thing or another. It didn't seem to come up high enough, it was almost but not quite, if that makes any sense. I can also see why people say the seats are a little tired, they do have lumps and bumps in a fair few places, and I noticed some of the seats seemed to recline a lot more that others. Now, the storage bin next to my seat had what looked like a large coffee or cola stain inside it. I was a bit disappointed that the cleaning staff hadn't wiped it out, because wafting a bit of cif and a cloth would have done the trick to remove it.

The cabin crew were excellent, they could not have done more for us. The one thing I will say is that the amenity kits were all placed on the front seats where no one was, and I picked two up off the empty seats for me and the chap next to me.

I held off from writing this as soon as I got back, because I wanted to see if my experience had lessened my feelings of jet-lag. I think in some ways it did, because I wasn't cramped. I managed some sleep and I really appreciated how quiet the cabin was. Was it worth it? The jury is still out for me.
#767256 by Luke085
12 Feb 2011, 01:21
Thanks for another great TR Miss G.

Such a shame that Y was empty in the end, but glad you were comfortable in PE.

It seems to be a common trend on the LGW fleet and mentioned more and more on here of late regarding IFE, Seat comfort and food.....with the crew keeping things afloat.

Luke
#767267 by buns
12 Feb 2011, 08:36
Thanks for such an informative TR y) y)

It remains a great debate as to whether PE is worth it or not - IMHO being upstairs on a 747 (even with the seats needing a little TLC) puts me in a calmer frame of mind and is worth the extra cost.

I could not agree more about you views on the food offerings :$ That is why Mrs Buns and I use McCoy's Restaurant in the Hyatt above the Airport to get a proper meal before boarding so we know we have eaten something in case the menu is a dire as you suffered

Thanks once again

buns
#767270 by northernhenry
12 Feb 2011, 10:04
Great TR!! y) y)

Interesting comments about the lack of people around Orlando, expect this year to be a struggle for some..

Miss G wrote:Even the flight thing that shows your journey only half appeared on the screen. I didn't think to complain about this because I figured I would try and sleep and if not, the friendly gent was awake all night so I had the company. Should I have done, or do you think Virgin get enough of this kind of whining without me adding to it?


IMHO yes you should of done, MAN/LGW pay fares higher than LHR, especially in PE for a very sub standard product. The complaints are important, its the only true record in theory getting back to VS head office (if it actually gets that far..)- you are not taking it out on the CC, its the product and more so the extremely poor standard of it- especially in comparison to the one they globally advertise.

the food was horrendous


Same, there is a difference between peoples dislikes and a poor meal, again they need to appreciate its the standard of the meal which grates with pax..

Was it worth it? The jury is still out for me.


Shame as you have found the whole "PE" experience to be "iffy" at best, especially given fare cost differences...Because you are on the MAN/LGW route..Not exactly what you see in the all the glossy adverts is it.. :w and as such you'll likely think twice before spending the difference again.. :? (result VS :# )

VS really need to pull something special out of the bag for these new planes, with fares to match, to prove it can be done..

NH
#767278 by David
12 Feb 2011, 11:29
Miss G, great TR. I did the same route the day before, again in PE and I think on the same plane.

Interesting to read your points about Orlando being quiet - I think this started last year, as we noticed in September it was really quiet and your right, its not much better just now. Also noticed the prices are horrendous and the portion sizes have been reduced :0

I didn't do a TR because I slept most of the way, but could easily bolt onto yours. Compared to the outbound, the plane was much tattier, felt much more worn, the IFE was even more rubbish (freezing etc) and the plane wasn't very clean.

This originally was a LHR jumbo and so is older than the original LGW fleet so hopefully might be one of the first to be refitted.

I still think P/E is worth the money over economy, especially on a busier flight when you take a walk down stairs and all you see is rows and rows and rows of faces :D

The breakfast really needs to be looked at, as am I sure most people would be happier with even a bag of fruit slices ala McD's than the food offered, but would it really be that expensive to give P/E a bacon roll ?|

NH's comments really ring true - VS are sorely needing to pull something out the bag with the new planes, new seats, IFE etc etc - hopefully we will soon find out. y)

thanks

David

(oh and the weather could have been better ;) )
Last edited by David on 12 Feb 2011, 17:59, edited 1 time in total.
#767281 by slinky09
12 Feb 2011, 12:04
If you want to see what NZ food in PE is like, look here we've had reports before, but it looks simply astounding!
#767287 by flabound
12 Feb 2011, 12:56
good TR. pretty consistent with my recent trips (i am now doing MCO/LGW/MCO once every 3 weeks :-( )
empty flights,poor IFE and crap breakfasts are -just- being outweighed by great CC and generally pretty good ground staff.

I use miles a lot (maybe 3 out of every 4 trips)but the prices are starting to get excessive -close to £1000 return.when all you get is a better seat you have to start questioning the value which is a shame.

lets see what this saturdays trip brings
#767323 by Miss G
12 Feb 2011, 16:14
Shame as you have found the whole "PE" experience to be "iffy" at best, especially given fare cost differences...Because you are on the MAN/LGW route..Not exactly what you see in the all the glossy adverts is it.. :w and as such you'll likely think twice before spending the difference again.. :? (result VS :# )

VS really need to pull something special out of the bag for these new planes, with fares to match, to prove it can be done..


I've advised my parents to change their seats to PE for the journey back because their flight home in a few weeks is apparently full (we asked when I checked in), they've done this. I am waiting to see what they make of it and how our experiences differ.

lets see what this saturdays trip brings

And for the same reason, I would be interested to see how your trip went.
#767343 by CHill710
12 Feb 2011, 18:28
another great TR y)

I agree that the food especially the breakfast menu on the MCO route needs to be improved.
whenever i fly from MCO i end up in Burger King before boarding (which is a slight improvement to the on-board offering) and then to the first food outlet i find on arrival in LGW.

the egg and cheese muffin thing is a bit :$
#767352 by MrT
12 Feb 2011, 19:00
Great TR, thanks!

Shame the food was not to your liking. I actually didn't mind the egg and cheese thing when I had it on my last flight. Nom!

Would definitely have put a complaint in about the IFE... maybe an opportunity for some compensatory miles?
#767382 by Roxy-Popsy
12 Feb 2011, 22:02
Thanks for the TR y)

As Buns stated, McCoys in the Hyatt is good & a far more restful atmosphere than traipsing around the airport for hours.
That way I don't have to concern myself with the choice of evening meal & instead have a couple of drinks :w , watch a movie & doze.

TTFN R-P
#767390 by Lucydog
12 Feb 2011, 22:24
I have come to the conclution that, It does not matter how much the customer complaines about the food served onboard, :(! You either eat it or go without. v( So now when i get airside i go and get food for the journey, which ever flight morning or night. I feel that as a premium economy customer that reflects badley on virgin. We have been flying to florida since 1994, and not really seen ordinary edible meals served. We love most of the cc so this has always been our choice of carrier. Yes the planes are usually grubby and seats torn or tierd, but most aircraft are. So when we go in June on the A330 we might just get nice seating, but the food, i expect will be the same. :(
#767397 by Miss G
12 Feb 2011, 22:46
To be honest I felt that the economy food was streets ahead of this. Albeit very small portions of everything, it was hot and tasty.

I don't really expect much from airline food as a rule either. I had quite a big lunch before flying anyway because of that. I just would have thought that it would have been slightly better than it was. Mainly because you pay so much more for the tickets. In many cases it's double that of ordinary economy. Don't get me wrong, I wasn't expecting it to be first class standards though.
#767401 by northernhenry
12 Feb 2011, 22:55
Miss G wrote:Don't get me wrong, I wasn't expecting it to be first class standards though.


There is a rumour that BA seats in Clubworld from LGW aren't far away from the current PE fares on VS :w
#767448 by flabound
13 Feb 2011, 14:01
northernhenry wrote:
Miss G wrote:Don't get me wrong, I wasn't expecting it to be first class standards though.


There is a rumour that BA seats in Clubworld from LGW aren't far away from the current PE fares on VS :w



i just did a dummy booking for my next potential trip
these are all MCO-LGW-MCO

BA Club world $5019
BA PE $2619
VS PE $2040
VS UC $3893

or if i try TPA -LGW with BA
its pretty similar to their MCO rates

so looks like the dark side is out :D
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