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#785515 by carmyster2006
10 Jul 2011, 16:10
Hi everyone im due to fly on the 18th july to orlando family holiday .I have recieved the e tickets but my surname is spelt wrong by one letter , been in touch with ocean florida who we booked through and they have sorted it but not sent a new e ticket as they have said it will be fine ?My surname is correct on the on line booking but im worried i will arrive at the airport and have problems. ?|
#785517 by Darren Wheeler
10 Jul 2011, 16:41
If your surname doesn't match your passport, you won't be able to board.

I'd get back on to Ocean Florida and get them to resend the e-ticket to you. Better done now than later.
#785573 by CHill710
11 Jul 2011, 12:48
carmyster2006 wrote:Hi passport and booking are the same just e ticket is different. :)


i would get in touch and ask for them to re-send the e-ticket as this is the bit that needs to match your passport.
if the airline don't have the correct name/spelling then they cant send information to the states to match your passport and ESTA and so will not be able to let you board.
#785594 by Darren Wheeler
11 Jul 2011, 17:18
CHill710 wrote:
carmyster2006 wrote:Hi passport and booking are the same just e ticket is different. :)


i would get in touch and ask for them to re-send the e-ticket as this is the bit that needs to match your passport.
if the airline don't have the correct name/spelling then they cant send information to the states to match your passport and ESTA and so will not be able to let you board.


Agreed. Someone has made an error inputting the details for the e-ticket and that needs sorting ASAP.
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