Spill wrote:Criticising the people is just sour grapes. Rise above it.
However, there are many valid criticisms of the product. It is a very expensive product and VS haven't kept up an acceptable quality.
Indeed and much of the criticism is about wanting VS to maintain and enhance it so that people will want to fly VS but VS can't see that. They are happy to give out endless miles in apologies but not to fix the problem itself.
Of course the new mantra is that the LGW/MAN refits will be the panacea to all the problems on those routes.
Unfortunatly VS have let themselves down on FB by the staff not answering the 'too hard' questions and giving some dodgy answers to the ones they do.
No disrepect to the social marketting team but at times they lack detailed product knowledge. They also act inconsistently i.e. they give out their email address but when someone else gave it out they reacted very badly (remember this was an sddress that VS post THEMSELVES and not a private one) and then went off on how busy they were and how FB was only part of the job. It gave a really bad impression of VS (though it was quite entertaining to watch)
They have a number of stock answers which they reel off-pat
1 'send me the details and I'll look into it'
2 'sorry you feel that way but give us an other chance'
3 'this is standard airline policy'
You either give FB 100% commitment or you go the BA route and use it simply as a promotional tool rather than an interactive one.
Being interactive VS have opened themselves up to anyone who wants to post (good and bad and spam) and that includes some dicey comments about the 'sort of people' who fly in which cabin and the prtty prejudices of those who post them.
