Is Reward booking on the VS website fixed at long last?

[Nottingham Nick]

In recent weeks, I have had two very good experiences on the VS website.

I have managed to book 1 reward flight from LHR to HKG in Upper and then, this morning, I managed to book 2 x Upper flights from SYD - HKG in Feb next year- all without hanging on the phone for ages or talking to an agent who doesn't know the rules. 8D

This wouldn't be newsworthy with any other airline. But, with the VS system, it is remarkable that everything was done without a hitch. y) y)

Have I just been lucky, or have they finally fixed the glitches?

The other good news, is that I have got my preferred dates on every flight (so far!)

Nick

[mitchja]

No, still has issues for me. Just tried a very straight forward reward Upper return flight to JFK in June and after selecting dates I just get:

WE'RE SORRY...

We have been unable to process your request.

You can either return to the homepage and we'll keep your search details so you don't have to fill them in again, or contact Reservations.
If you would prefer to speak to one of our agents please use the "Call me" function below.

Please note: This service is available between 0700 and 0100 hrs 7 days a week.

They still haven't fixed the bug that occurs when the system can't offer you flights on the dates you choose -- it gets you to pick from the calendar and then crashes with the error screen mentioned above.

You should of saved posting that experience till tomorrow, would of been a corking April Fool...! ( you are blessed by the sound of it..)

Shame the IT time spent on volcanic projects couldn't be rechannelled into it's company's fundemental system problems....

Trying to find L fares, system still kicking you out into a loop back to basic flight search page...

Seems worse than ever!

[Nottingham Nick]

My luck ran out this morning.

I found availability for the date I wanted, but got the dreaded error message when I tried to book, n( n(

Having said that, I used the 'call back' option on the error message and got a phone call within a minute or two, so all is well that ends well. 8D

Nick

Successfully booked 2 return G fares to Miami via the website this morning without a hitch at T -336 days. Seems like it is working again.

Bye bye miles, hello Clubhouse and Miami. Now just have to wait for the cluster erm 'event' when seat reservations come back on.