We had booked into the hotel on Saturday 17th November as we had been given guest list tickets for X Factor Live at the nearby Fountain Studios. The tickets were compensation for not been admitted to Tom Bradbury's The Agenda ( As David Cameron was appearing everyone who attend had to be vetted by Downing street, the organisers hadn't been able to get in touch with us having the wrong telephone number. )
We checked in to the hotel and were given an upgrade to an executive room on the 8th floor. We had time for afternoon tea in the lounge before leaving for the X Factor. We had a great evening - the show was amazing.
After the show we returned and settled down for bed. At 5.40am we were awoken by a siren and a broadcast message "Attention a fire as been reported. Please leave the building by the nearest available exit. Do not use the lifts." The message was repeated so we decided it was not a false alarm and quickly threw on some warm clothes and made our way down the fire escape stairwell along with other hotel guests. On reaching the outside we found quite a large crowd of people gathered in front of the hotel. Most people had dressed however everyone had disheveled hair and a small number were still in their nightwear. After about 10 minutes we were told to go back into the hotel lobby. There was no sign of management - all instructions were given over the tannoy. I presumed that at that time of the morning only a skeleton staff was on duty. After another 20 minutes or so we were told to go to the restaurant where we would be more comfortable but not to use the lifts. The restaurant soon filled up with all tables and chairs taken. Three young girls than started to serve Tea coffee and orange juice but it was a very slow process with so many people. Eventually the all clear was given and we were allowed back into our rooms via the stairwell. As we were on the top floor it was quite a climb back up and we passed many people out of breath so I was quite pleased with myself that I wasn’t breathless when I reached the top. On reaching our room the siren and message was still being played and it took a long time for them to figure how to turn it off, so getting back to sleep wasn’t an option. On check out we were given £50 off our bill and this morning received an email apologizing stating;-
“Please accept my sincerest apologies for the inconvenience caused due to the fire evacuation that took place on the morning of November 18th. Unfortunately due to a burst water pipe from one of our main sprinklers this enabled the hotel to go into full evacuation.
I trust you can appreciate that the safety of our guests and staff are of paramount importance and our first priority is to evacuate in such cases whilst an investigation is carried out.
As soon as the fault had been identified and we were confident there was no immediate safety concern, my team were conscientious of our guests comfort and therefore allowed guests back in the hotel lobby and Restaurant area until we were sure the fault had been fully resolved.
We would really like to the opportunity of welcoming you back, with that in mind for the inconvenience caused on this occasion, I would be happy to extend a 50% discount off the best available rate on a future stay at Hilton London Wembley. This offer is subject to availability, not applicable on Wembley Arena and Stadium Event Dates and valid for 12 months as of today, 19/11/12. Please do contact me when you would like to make a reservation as I would be more than happy to assist.”
Apart from this drama the hotel is very nice with friendly and efficient staff. Everything is very new and modern and it has a good executive lounge to escape to. So I expect to return at some time to take them up on their offer.
We checked in to the hotel and were given an upgrade to an executive room on the 8th floor. We had time for afternoon tea in the lounge before leaving for the X Factor. We had a great evening - the show was amazing.
After the show we returned and settled down for bed. At 5.40am we were awoken by a siren and a broadcast message "Attention a fire as been reported. Please leave the building by the nearest available exit. Do not use the lifts." The message was repeated so we decided it was not a false alarm and quickly threw on some warm clothes and made our way down the fire escape stairwell along with other hotel guests. On reaching the outside we found quite a large crowd of people gathered in front of the hotel. Most people had dressed however everyone had disheveled hair and a small number were still in their nightwear. After about 10 minutes we were told to go back into the hotel lobby. There was no sign of management - all instructions were given over the tannoy. I presumed that at that time of the morning only a skeleton staff was on duty. After another 20 minutes or so we were told to go to the restaurant where we would be more comfortable but not to use the lifts. The restaurant soon filled up with all tables and chairs taken. Three young girls than started to serve Tea coffee and orange juice but it was a very slow process with so many people. Eventually the all clear was given and we were allowed back into our rooms via the stairwell. As we were on the top floor it was quite a climb back up and we passed many people out of breath so I was quite pleased with myself that I wasn’t breathless when I reached the top. On reaching our room the siren and message was still being played and it took a long time for them to figure how to turn it off, so getting back to sleep wasn’t an option. On check out we were given £50 off our bill and this morning received an email apologizing stating;-
“Please accept my sincerest apologies for the inconvenience caused due to the fire evacuation that took place on the morning of November 18th. Unfortunately due to a burst water pipe from one of our main sprinklers this enabled the hotel to go into full evacuation.
I trust you can appreciate that the safety of our guests and staff are of paramount importance and our first priority is to evacuate in such cases whilst an investigation is carried out.
As soon as the fault had been identified and we were confident there was no immediate safety concern, my team were conscientious of our guests comfort and therefore allowed guests back in the hotel lobby and Restaurant area until we were sure the fault had been fully resolved.
We would really like to the opportunity of welcoming you back, with that in mind for the inconvenience caused on this occasion, I would be happy to extend a 50% discount off the best available rate on a future stay at Hilton London Wembley. This offer is subject to availability, not applicable on Wembley Arena and Stadium Event Dates and valid for 12 months as of today, 19/11/12. Please do contact me when you would like to make a reservation as I would be more than happy to assist.”
Apart from this drama the hotel is very nice with friendly and efficient staff. Everything is very new and modern and it has a good executive lounge to escape to. So I expect to return at some time to take them up on their offer.
