Turbulence in the VS Results for 2012/3

As said before, I think they have enough sense not to cut the front line.

When the amenity kit usage changed plus the new ucds came in, the complaints from staff were far greater than customers, who may not have noticed as much.

No sign of the phrase service "enhancements" yet, relax!

For one I would like to thank vs-ground-staff.
Having comments from as close to the "horses mouth" as we can hope to get.
Also good to hear that the VS staff are still complaining on behalf on the customer!!

Hi LovingGold,

Thanks for your post. Though I do know quite a lot of internal stuff, I do like to speculate more though! So careful what you believe...

Btw, VS staff don't moan that much, I personally love, love, love, working at VS. I guess we are a bit spoilt, but there is an atmosphere that promotes ideas, so that is why staff can be so honest. But if customers are not happy, it takes them a very short time to ruin my day.

Let's also have a thought for the staff.

In my years of flying with VS, I met some truely fantastic VS staff, on the ground and in the air, who showed true loyalty to the company and demonstrated that the paying customer is the most important asset. It must be difficult to know your company isn't doing well when you put so much on the line each day.

Note - I'm talking of the proportion of staff here that go the extra mile, of which there are still many, not the can't be bothered, do the minimum ones I've also met.

Seems to me, with the LGW refits, new planes, route changes and Little Red, VS as at a crucial point in it's corporate life. Get it right, and the only way is up, get it wrong....and, well, who knows.

Seems to me, with the LGW refits, new planes, route changes and Little Red, VS as at a crucial point in it's corporate life. Get it right, and the only way is up, get it wrong....and, well, who knows.

I think the DL deal is absolutely critical. Without that, I think VS will seriously struggle.

Let's also have a thought for the staff.

In my years of flying with VS, I met some truely fantastic VS staff, on the ground and in the air, who showed true loyalty to the company and demonstrated that the paying customer is the most important asset. It must be difficult to know your company isn't doing well when you put so much on the line each day.

Note - I'm talking of the proportion of staff here that go the extra mile, of which there are still many, not the can't be bothered, do the minimum ones I've also met.

Seems to me, with the LGW refits, new planes, route changes and Little Red, VS as at a crucial point in it's corporate life. Get it right, and the only way is up, get it wrong....and, well, who knows.

I agree about the staff but for the future "Lifejackets are situated under your seat" :0 :0

Whilst this news is not great - it is probably more a case of a new CEO joining and wanting to load the debt to paint a bad picture. Give it a few years and he can celebrate the turn around. It happens alot.

Alot of the work has probably been done in terms of cheaper planes to run, the gatwick refurb and little red. The latter is pretty clever as the start up costs will be lower than usual as it just slots into the Aer Lingus set up.

DL will have done there due diligence and it can't be that bad. The fact that front end costs are not being cut also re-inforces that the issue is exaggerated by clever accounting.

I guess time will tell.

I have to echo the sentiments of vs-ground-staff.

As a VS worker, whilst it is a worrying time for the airline, it's also a place where there is a real 'all hands to the pump' effort - something which comes out occasionally when there's a crisis such as Ash, Snow or Hurricane Sandy!

This is a critical time for our airline and one which, with the right management, will turn the company around. Having only seen a handful communications from Craig Kreeger - the new CEO - I get an open and honest feeling from him.. He's welcoming comments from all staff members and seems to be taking it all on-board and plans to action things.

As vs-ground-staff says, communication has so far been about behind the scenes 'streamlining' rather than cutting back frontline services..