When I logged into my account yesterday, there was a message saying miles booster was on offer, and could be backdated for up to 6 months.
As I was just in the 6 months and working out that it was cheaper to do the booster option than buying miles, thought I would give it a go.
I never thought anything could be so difficult, rang the number they gave to do this, and got an operator who said I've been off for a few days, don't know anything about it.Will boot up my system and call you back.
So I waited and waited, gave him an hour and decided to ring again, was not happy.
I got an agent who said yes he knew about the scheme and could add miles on mine and hubbys accounts, so armed with all the flight ref. numbers, we started, got half way through and he said my card was coming up declined, maybe Amex didn't like the thought of a load of transactions were going through for roughly the same amount one after the other.Try another card he said, declined, bank account declined, I kept asking if it was his system, put me on hold spoke to a supervisor, no problem with their system, try again declined.I said could he call me back and I would check with Amex.
Horrors upon horrors every transaction had gone through about 20 tries he had done on my various accounts :0
He rang back and when i told him he could not believe it said it had never happened before,(do they always say this).I have told IT he said they will sort it, I have about enough faith in that as they say, a snowball in hell, and of course its bank holiday weekend.
He has promised to keep me up to date on what happens, not so worried about the cc as they will drop off the Amex agent said if not verified, its just the bank account where they will have to re-credit it, they have taken by the way over £3,500 with all the tries, any suggestions anyone, Linda
As I was just in the 6 months and working out that it was cheaper to do the booster option than buying miles, thought I would give it a go.
I never thought anything could be so difficult, rang the number they gave to do this, and got an operator who said I've been off for a few days, don't know anything about it.Will boot up my system and call you back.
So I waited and waited, gave him an hour and decided to ring again, was not happy.
I got an agent who said yes he knew about the scheme and could add miles on mine and hubbys accounts, so armed with all the flight ref. numbers, we started, got half way through and he said my card was coming up declined, maybe Amex didn't like the thought of a load of transactions were going through for roughly the same amount one after the other.Try another card he said, declined, bank account declined, I kept asking if it was his system, put me on hold spoke to a supervisor, no problem with their system, try again declined.I said could he call me back and I would check with Amex.
Horrors upon horrors every transaction had gone through about 20 tries he had done on my various accounts :0
He rang back and when i told him he could not believe it said it had never happened before,(do they always say this).I have told IT he said they will sort it, I have about enough faith in that as they say, a snowball in hell, and of course its bank holiday weekend.
He has promised to keep me up to date on what happens, not so worried about the cc as they will drop off the Amex agent said if not verified, its just the bank account where they will have to re-credit it, they have taken by the way over £3,500 with all the tries, any suggestions anyone, Linda
