Chat function on Virgin

Not noticed this before in manage my booking, thought I would give it a go just now:

We value your business.

Unfortunately none of our Virgin Atlantic Online Chat representatives are available at this time as you have reached us outside our normal hours of business which are 9am to 11pm UK weekdays (holidays excepted).

Please continue to browse our site and feel free to use our self-serve options.

Thank you!

I do love Vrigin's IT department

That's quite funny
Ooops lol

I was browsing flights and the little window popped up "Can we help?
Chat with us online and you won't have to
wait for an email response"

So I clicked and got the message you are displaying above. It shouldn't even be offered if there is no one there to help!

Have experienced exactly the same thing. Wouldn't it be better if just wasn't there!?