A some of you will know I ended up hopping to T4 from T3 a couple of weeks ago in my quest for my new bag .
After the store ( Mulberry) not being very helpful regarding the bag I was after ( we're sold out....
! ) I returned about an hour later ( tempted to buy an alternative bag) where the staff had changed slightly. The new lady was amazingly helpful ( unlike her colleague had been) and when I recounted my plight she glared at her colleague and said "why don't we try the store at T4" ( I'd asked she ring them when I was there earlier but she was adamant they had no stock either....)? To cut a long story short the less than helpful colleage picked up the phone and rang the T4 store - sure enough they had the bag I'd been coveting. Still a bit bemused ( but thrilled they had the bag that gumshoe had kindly priced for me a few days previously) I asked how I'd get it from T4. With that she scooted out into the shopping mall ( because that's what the bulk of T3 is) and grabbed a man in a purple jacket explaining that I needed to go to the T4 Mulberry store pronto. He established that I had plenty of time before my flight departed, however I had a "proper" massage booked for about an hour later and quickly ran back to the CH to see if I could move it back a bit ( no problem they said y) ). I bid a hasty goodbye to Mr DL ( who thought I was crazy) and hot footed it back downstairs.
My lovely chap was still stood where I'd left him and had been joined by another equally lovely chap who told me that he'd be taking me over to T4 , so off we set. He reckoned we'd be about 40 mins using the flight connections bus to T4 and back.
The journey over was a doddle - we waited about 5 minutes for a bus and the journey itself took about 8 ( via the tunnel) . The only glitch was that when we arrived there was a massive queue for security ( which you have to go through) and there's no fast track for connections arriving at T4 v( . That little debacle took over 30 mins and made me realise just how spoiled I've become ( and how many idiots don't undersand the need to comply with the shouts of " take everything out of your pockets , remove your belts, no liquids over 100mls etc etc etc). Anyhow my lovely chap ( who'd bypassed the heaving throng ) was waiting patiently for me and as soon as I was through escorted me promptly to the store.
They had a huge ammout of stock, so much so that I suggested they send some over to T3 :0 .
Anyhow several of the same bag were inspected ( the assistant had them waiting for me) I chose the one I wanted, paid for it and we returned the way we'd come back on the connections bus.
T3 however does have a priority lane for connections and I was through in literally 10 seconds and back in the CH about 3 minutes after that
.
On the way over Chap #2 had asked if I was familiar with
http://boutique.heathrow.com/. Well, no I wasn't actually!. He advised that had they been contacted via the site that they could have actually sourced the bag pre - arrival ( with no obligation to purchase if I wasn't happy).
He also advised that some of the staff are trained stylists like himself ( it transpired he was one of the management team) and also offer a personalised shopping service by request.
Anyway hope that's been useful - I certainly wasn't aware of the website ( or the ability to terminal hop ) but will no doubt be making use of both it in future ): .
DL
After the store ( Mulberry) not being very helpful regarding the bag I was after ( we're sold out....
! ) I returned about an hour later ( tempted to buy an alternative bag) where the staff had changed slightly. The new lady was amazingly helpful ( unlike her colleague had been) and when I recounted my plight she glared at her colleague and said "why don't we try the store at T4" ( I'd asked she ring them when I was there earlier but she was adamant they had no stock either....)? To cut a long story short the less than helpful colleage picked up the phone and rang the T4 store - sure enough they had the bag I'd been coveting. Still a bit bemused ( but thrilled they had the bag that gumshoe had kindly priced for me a few days previously) I asked how I'd get it from T4. With that she scooted out into the shopping mall ( because that's what the bulk of T3 is) and grabbed a man in a purple jacket explaining that I needed to go to the T4 Mulberry store pronto. He established that I had plenty of time before my flight departed, however I had a "proper" massage booked for about an hour later and quickly ran back to the CH to see if I could move it back a bit ( no problem they said y) ). I bid a hasty goodbye to Mr DL ( who thought I was crazy) and hot footed it back downstairs.My lovely chap was still stood where I'd left him and had been joined by another equally lovely chap who told me that he'd be taking me over to T4 , so off we set. He reckoned we'd be about 40 mins using the flight connections bus to T4 and back.
The journey over was a doddle - we waited about 5 minutes for a bus and the journey itself took about 8 ( via the tunnel) . The only glitch was that when we arrived there was a massive queue for security ( which you have to go through) and there's no fast track for connections arriving at T4 v( . That little debacle took over 30 mins and made me realise just how spoiled I've become ( and how many idiots don't undersand the need to comply with the shouts of " take everything out of your pockets , remove your belts, no liquids over 100mls etc etc etc). Anyhow my lovely chap ( who'd bypassed the heaving throng ) was waiting patiently for me and as soon as I was through escorted me promptly to the store.
They had a huge ammout of stock, so much so that I suggested they send some over to T3 :0 .
Anyhow several of the same bag were inspected ( the assistant had them waiting for me) I chose the one I wanted, paid for it and we returned the way we'd come back on the connections bus.
T3 however does have a priority lane for connections and I was through in literally 10 seconds and back in the CH about 3 minutes after that
.On the way over Chap #2 had asked if I was familiar with
http://boutique.heathrow.com/. Well, no I wasn't actually!. He advised that had they been contacted via the site that they could have actually sourced the bag pre - arrival ( with no obligation to purchase if I wasn't happy).
He also advised that some of the staff are trained stylists like himself ( it transpired he was one of the management team) and also offer a personalised shopping service by request.
Anyway hope that's been useful - I certainly wasn't aware of the website ( or the ability to terminal hop ) but will no doubt be making use of both it in future ): .
DL
