Posting this from the (alcohol-free) Air Canada Lounge at LAX, after a difficult and expensive check-in for our UC VS8
We are using the Dublin route and got great fares in UC. All was going well until we asked for our bags to be checked to LHR only. Agent apologised and said it was not possible... We explained we have gifts to give family meeting us at LHR and wanted access to our luggage prior to connecting to DUB but no deal, it is not allowed. Eventually, a supervisor joined the discussion and explained the change in policy "to prevent fraud" and went on to explain the fares out of Dublin are considerably less expensive than out of London... Our bags could be checked to LHR only for a fee of $215 per pax! Half an hour later and $430 lighter, our bags are checked only to LHR.
I thought I'd done sufficient research but clearly not enough.
We are using the Dublin route and got great fares in UC. All was going well until we asked for our bags to be checked to LHR only. Agent apologised and said it was not possible... We explained we have gifts to give family meeting us at LHR and wanted access to our luggage prior to connecting to DUB but no deal, it is not allowed. Eventually, a supervisor joined the discussion and explained the change in policy "to prevent fraud" and went on to explain the fares out of Dublin are considerably less expensive than out of London... Our bags could be checked to LHR only for a fee of $215 per pax! Half an hour later and $430 lighter, our bags are checked only to LHR.
I thought I'd done sufficient research but clearly not enough.