Household account system upgrade 2+ years?

Hi all ,

I'm Au, and applied three years ago for a household account to unite my wife's account with mine and pool miles. Got back a generic email saying as soon as the system upgrades were complete they would do it. Pandemic. Fair enough, leave it for now.

Remembered recently, so applied again and got back exactly the same generic reply, about waiting on a computer upgrade!

What's going on? Should I simply call and push them to do it or is it genuinely a computer issue? We'd really like to pool our resources.

Thanks

I just 'phoned about this for our household - both Silver

Apparently, they still haven't figured out the computer programming to do this and there is no time scale as to when it will be available

Quite unbelievable really

Oof. So no point in even calling, then?!

Has anyone here managed it in the past few years?