Hi
Myself and wife are nearing the end of a 14 day Holiday in Orlando
Weather has been scorching and we had no interest in visiting the theme parks
All parks and many shops are closed in Orlando
3 days ago we received a text from VS with headline stating “your flight has been cancelled” then further down if had a link for us to give VS info on whether we needed a return flight to the UK
My wife immediately burst into tears at thought of being trapped in the USA.
Whereas I knew VS had an obligation getup back to the UK and had to pay hotel and food etc expenses if we are delayed,
The VS text should have been worded better stating that all VS flights needed to be rescheduled- this would have avoided panic from customers.
3 days on we have just received a text from VS reservations stating they are working on arranging our return flights so now our fingers are crossed
Myself and wife are nearing the end of a 14 day Holiday in Orlando
Weather has been scorching and we had no interest in visiting the theme parks
All parks and many shops are closed in Orlando
3 days ago we received a text from VS with headline stating “your flight has been cancelled” then further down if had a link for us to give VS info on whether we needed a return flight to the UK
My wife immediately burst into tears at thought of being trapped in the USA.
Whereas I knew VS had an obligation getup back to the UK and had to pay hotel and food etc expenses if we are delayed,
The VS text should have been worded better stating that all VS flights needed to be rescheduled- this would have avoided panic from customers.
3 days on we have just received a text from VS reservations stating they are working on arranging our return flights so now our fingers are crossed