Fantastic customer service - thank you VA

A few months ago I managed to get 2 reward UC flights to NY with PE on the way back. So the daily hunt for return Gs began. On Saturday evening I checked and 1 had appeared. Called VA and upgraded hubby. Told the gentleman that it was my birthday trip and I would check every day for the 2nd one.

Today I had a missed call and listening to the answer phone message it was the same gentleman that had helped me on Saturday and he had noticed a G on my flight home . He had reserved it for me as he remembered it was a special birthday trip. After a quick call back to VA it was booked and all sorted.

A massive thank you to the very kind VA employee for thinking of me

I will also be sending this to VA. Does anyone have a good email address so that this employee gets the credit he deserves ??

Wow that really is above and beyond their job to do that as nobody would have been any wiser if he hadn't ,def deserves some recognition imo

Goodness that is super news and so good to read. Thank you for sharing.

Its occasions like this that VS really pull it out of the bag don't they? What a lovely tale, I hope you have a great time!!

Superb effort by the VS agent This is what will make a customer come back time and time again! Love great customer service - feel good factor

That's really great customer service, and serena, just send off your feedback via the website but name the employee and the feedback will get through, you could ask to ensure he's told too.

That is outstanding service!!!
The guys I speak with at the call centre are always brilliant!
Top marks virgin!

Absolutely great. Definitely use the email feedback on the website, I've done so several times. You'll get a response by post which confirms that your appreciation has been passed on.

World class from the customer agent.

Definitely send in a 'well done' email mentioning his name.