Turkish Airlines - 'Interesting' take on OLCI

I'm just back from a long weekend in Istanbul, and thought I would share my expereince of Turkish Airlines OLCI.

The first problem occured when I triend to check-in on-line. Despite stating theat OLCI was available for flights from LHR, the only departure points I seemed to be allowed to specify were domestic Turksih airports. After exchanging e-mails with the customer service department, it transpired that the trick was not to select the 'On-line Check In' option from the homepage, bt instead select 'Reserrvation Cancellations'. Now Why didn't I think of that?!I turned up at LHR the next day and looked for the OLCI desk as instructed only to be told that there wasn't one. There wasn't one at Ataturk airport in Istanbul either.

Given that you pre-select your seat when you book on-line (and only on-line bookers can use OLCI) I'm a little confused about what TK's intention for there OLCI functionality is, or why they bother offering it when it appears to offer absolutely no advantage.

quote:After exchanging e-mails with the customer service department, it transpired that the trick was not to select the 'On-line Check In' option from the homepage, bt instead select 'Reserrvation Cancellations'. Now Why didn't I think of that?!I turned up at LHR the next day and looked for the OLCI desk as instructed only to be told that there wasn't one. There wasn't one at Ataturk airport in Istanbul either.

Thanks that made me spit coffee all over my PC:D

Helen

ROTFLMFAOPMP - excellent - I'd always go to Reservation Cancellations to be able to OLCI

Cheers

Michael

Jaguarpig - my apologies to you, your PC, and any IT staff who had to deal with a coffee drenched key board

Mcuth - I think I got everything except the PMP [:I] - edited to say that I've just worked it out

To add to the original post, in virtually every other respect TK was a pretty good short haul carrier to fly with.

Helen

quote:Mcuth - I think I got everything except the PMP [:I] - edited to say that I've just worked it out

Sheesh, and I'd added it to the Glossary too :D

Cheers

Michael

quote:Jaguarpig - my apologies to you, your PC, and any IT staff who had to deal with a coffee drenched key board

IT/cleaning staff ummm that would be me also:D

quote:ROTFLMFAOPMP

Just did a google search and vflyer was the second site up linked to the glossary[:0]

quote:Originally posted by jaguarpig
Just did a google search and vflyer was the second site up linked to the glossary[:0]

LOL - fame at last

Cheers

Michael