Virgin customer service

Haven't seen this posted here.

Chris

Edited by mod Chuck to shorten link

He's right, SFO seem to be really bad at this. Luckily we got our cases on the same flight however our upper bags ddin't appear for 25 minutes after the carousel started dumping all the bags on to it. There must have been over 100 economy bags before ours. Fortunately we had no commitments afterwards but a lot of the upper pax were getting very upset.

Perhaps we are going to have to go the american way and try to take on as much carry-on as possible to avoid this in the future????

Originally posted by ade99
He's right, SFO seem to be really bad at this. Luckily we got our cases on the same flight however our upper bags ddin't appear for 25 minutes after the carousel started dumping all the bags on to it. There must have been over 100 economy bags before ours. Fortunately we had no commitments afterwards but a lot of the upper pax were getting very upset.

J baggage not turning up until we were mid-way through the Y bags happened on my last trip out of SFO as well.

At least there was a star in the baggage crew at LHR who tried to work out what on earth had gone on, was helpful, honest, and even got me 10k miles to try and say "Sorry".

Basically, the American stations are slowly going to the dogs since VS sacked their own staff and replaced them with an outsourced handler, and I wouldn't be surprised if things got much worse before they got better. Sorry for the negativity VS fans.

Mike

He is so right happened on my last trip from SFO in November,last year as well. [V]

[fozzyo]

Originally posted by mike-smashing
Basically, the American stations are slowly going to the dogs since VS sacked their own staff and replaced them with an outsourced handler, and I wouldn't be surprised if things got much worse before they got better. Sorry for the negativity VS fans.

Don't apologise. This is something that I think we had all feared, and probably expected to a certain extent. And yes I share concern that it will get worse before it gets better.

Mat

Originally posted by ade99
Perhaps we are going to have to go the american way and try to take on as much carry-on as possible to avoid this in the future????

Uhh...stereotyping are we? [V]

[mcmbenjamin]

Originally posted by VS-EWR

Uhh...stereotyping are we? [V]

I feel the same way. There are other ways to do things.

Originally posted by VS-EWR

Originally posted by ade99
Perhaps we are going to have to go the american way and try to take on as much carry-on as possible to avoid this in the future????

Uhh...stereotyping are we? [V]

I'm sorry I didn't mean to offend anyone. It was just an observation that I and a number of my friends and workmates have noticed when flying in the US compared to Europe. It has also been mentioned a couple of times on a.net where people often on domestic US flights seem to be bringing on more and more items.

In fact we were travelling with two of our colleuges the other week both well known people and respected by us all as well as the media and they made the comment first which started to play on my mind and became a lot more apparent on our flights over the last few months.

I apologise once again.

Seems like a recurrent story from SFO - I've not experienced same and am so far lucky in that all my luggage has turned up with me. I agree with the author that technology should allow us to track and ensure luggage is in the right place at the right time, but my experiences of VS customer service are much better than his.

It was obvious to all that customer service levels would drop when VS subcontracted all the ground services in the USA. I'm sure the savings are quite significant, but hopefully not at the price of the customer.