Travel Industry Customer Service

[Decker]

Telegraph article here. LOVE the RyanAir response...

Kind of backs up what many of us here have said about customer services. 149 hours though - that's good - I never have had replies to a couple of emails I've sent..[:#]

In a peverse way I prefer the Ryanair approach to that where the door is opened for you but there's actually nothing on the other side.