Claiming Missing Miles - Fax Number Required

I'm getting a bit frustrated at the randomness of claiming missing miles. I buy a reasonable amount of wine from Virgin Wines (hic [:w])and each time I check to make sure they have my FC number on my account. Yet it's pretty hit and miss whether I will get the miles credited automatically.

The real fun starts when trying to claim the missing miles [:(!]. Why should it be that every time you call FC to ask where they are the first question is "Did you send your claim recorded delivery?". I have done this in the past and they still didn't credit them (as others have mentioned previously too). Is the postal service that bad in Crawley?[?]

Anyway does anyone have the fax number for FC (as I have used this in the past when a previous claim went missing a number of times) but stupidly I didn't keep it.

It sometimes seems VS make it as difficult as possible to claim possibly in the hope people will give up.

Apologies[:#] - rant over. Many thanks in advance.

I have had trouble with this recently. Virgin Wines used to check I hadn't been credited and then re-request without me chasing Flying Club. This changed recently and now I have been told to claim via post. I've sent the same details off twice now - no joy as yet

G.

Its 01293 747699

[y]

I too find it incredibly frustrating that the only partner that consistently is unable to post the miles correctly is Virgin Wines.

Originally posted by MarkJ
Its 01293 747699

[y]

Thanks MarkJ.[y] I'll give it a try.

How long should I leave it before making a claim for missing miles? (my 3000 first order bonus!)

Thanks

I am now waiting on 2 missing virgin wines credits and a BAA Worldpoints credit. I contacted BAA about the miles I moevd from there and got a reply including "we can confirm that an export file was sent to Virgin Flying Club on 12th June 2007 advising of 500 Virgin Flying Club miles to be credited to your account ".

I wonder if there is a problem at the moment with miles crediting overall?

G.