Originally posted by Gavin
This has also been my experence when flying from LGW always paperwork or an extra bag, head count wrong etc, are the LGW ground staff outsourced as it does not seem to be getting any better.
I think it's still Swissport UK (they acquired Groundstar about 3 years ago) who run the VS stations at LGW and MAN.
AFAIK, only Heathrow has VS employed check-in and airside staff (other than station management) these days - someone correct me if I'm wrong?
It might be no reflection on Swissport UK themselves, it might be more to do with delays from elsewhere in the VS operation such as load planning (which I think is outsourced?) or flight ops, or maybe regular occurrences of irregular ops. For instance, if there are only enough staff employed to get a certain number of planes away at once (let's say 2 for the sake of argument - it's probably more), the moment a delay means that three or more planes need boarding and dispatching at the same time, either the staff get spread more thinly, or there's a "knock on" delay as the third plane has to wait until one of the first two gets away, and so on.
Airline stations are fairly tightly staffed, even the big hubs. Small stations often have little room for manoeuvre (e.g. the person who checked you in a SFO is often the same person collecting your boarding pass at the gate, 2 hours later), and there's usually a bit more slack in the staffing the larger the station gets (because the probability of delayed flights increases).
Mike