V-Flyer Question about IAD repositioning flight.

Hi,

This is the first time I've posted on the forums but I'm alway interested on people's views about VA.

My question is this, I was booked on the VS022 flight to IAD on 17th Oct 2007 which when I turned up to the bag drop (as I did online check in) I found out to be cancelled because the plane went technical in IAD the night before.

On the Which Aircraft? link, it says that VGAL (Jersey Girl) flew out, Did VA use the slot to move the plane (which is a LGW747) to it's next point of departure?

Can anyone give me an explanation! [:?]






Edit to thread title by mod for clarity...... Nick

[Pete]

Hi Mike,

The VS022 from Washington appears to be a gap in the data - so they may well have been cancelled. However, the VS021 to Washington on the 17th was indeed G-VGAL, normally a Gatwick 747, so it would look like it was being used as technical cover. It doesn't seem to have done the VS022 return, and it looks like it repositioned to Montego Bay.

Did Virgin get you on an alternative flight? What the overflight details can't reveal is whether G-VGAL was a passenger or positioning flight.

Pete,

Many thanks!

Well in short.

We actually found out about the cancellation when we looked at the internet when we're in the Sheraton Skyline. However after trying to get Customer Services to explain what was going was another story. She thought the flight was delayed until 17.30 (time of VS55) and it was the responsibility of the travel agent (expedia) to sort the rebooking. Another example of cost cutting to Indian call centres.

We went to T3 to find out what was going on face to face. The first VA employee we approached was very helpful, she explained what happened and personally directed to us to a check in desk which was set up to deal with the pax who were on VS22. She also got someone to come and security check our passports.

When we checked in, we got given an apology letter, a form to claim 10,000 miles each and £10 food voucher each. Did cheekly ask about entry to the clubhouse but as we're only Red and in cattle class, I knew what the answer would be.

Although we were at T3 for 8 hours, I did feel VA staff were very helpful and informed. Shame about the Customer Services Call Centre.

Just realised that I missed an important piece of info from my last post.

We did get checked in on to VS55 later that day (Varga Girl)

Originally posted by DarkAuror

Although we were at T3 for 8 hours, I did feel VA staff were very helpful and informed. Shame about the Customer Services Call Centre.

God credit to the ground staff there. The call centre may not have been on top of things however (no comment on that) since about 23 hrs before a flight responsibility for all things transfers to the airport staff - so handling any information down to delays will be with them.