How to deal with a rude passenger

Just come across this....
It made me smile.

Dealing with rude customers..

For all Who Work With Rude Customers, shame WE can't actually do this !
An award should go to the Virgin Airlines desk attendant in Sydney some months ago for being smart and funny, while making her point, when confronted with a passenger who probably deserved to fly as cargo.

A crowded Virgin flight was cancelled after Virgin's 767s had been withdrawn from service. A single attendant was rebooking a long line of inconvenienced travellers. Suddenly an angry passenger pushed his way to the desk.He slapped his ticket down on the counter and said, 'I HAVE to be on this flight and it HAS to be FIRST CLASS'.

The attendant replied, 'I'm sorry, sir. I'll be happy to try to help you, but I've got to help these people first, and I'm sure we'll be able to work something out.' The passenger was unimpressed. He asked loudly,so that the passengers behind him could hear,

'DO YOU HAVE ANY IDEA WHO I AM?'

Without hesitating, the attendant smiled and grabbed her public address microphone: 'May I have your attention please, may I have your attention please,' she began - her voice heard clearly throughout the terminal. 'We have a passenger here at Desk 14 WHO DOES NOT KNOW WHO HE IS. If anyone can help him find his identity, please come to Desk 14.' With the folks behind him in line laughing hysterically, the man glared at the Virgin attendant, gritted his teeth and said, 'F... You!' Without flinching, she smiled and said, (I love this) 'I'm sorry, sir, but you'll have to get in line for that too.

Such an old joke. I think there's a version for every airline.

Agree, its an old joke, seen several versions of that using different airlines

this was from 2004
quote:>Snappy Answer #5

A crowded United Airlines flight was canceled. A single agent was rebooking a long line of inconvenienced travelers. Suddenly an angry passenger pushed his way to the desk. He slapped his ticket down on the counter and said, 'I HAVE to be on this flight and it has to be FIRST CLASS.' The agent replied, 'I'm sorry sir. I'll be happy to try to help you, but I've got to help these folks first, and I'm sure we'll be able to work something out.' The passenger was unimpressed. He asked loudly, so that the passengers behind him could hear, 'DO YOU HAVE ANY IDEA WHO I AM?' Without hesitating, the agent smiled and grabbed her public address microphone. 'May I have your attention please,' she began her voice heard clearly throughout the terminal. 'We have a passenger here at Gate 14 WHO DOES NOT KNOW WHO HE IS. If anyone can help him find his identity, please come to Gate 14.' With the folks behind him in line laughing hysterically, the man glared at the United agent, gritted his teeth and swore. 'F you!' Without flinching, she smiled and said, 'I'm sorry, sir, but you'll have to get in line for that, too.'

it's a shame that if you actually did something like this you'd get a big telling off!

[Scrooge]

quote:Originally posted by Lizz
it's a shame that if you actually did something like this you'd get a big telling off!


Depends what line of work your in, in my last job I would hear that at least once a week, not that it mattered as others on here witnessed.

In my current job it's happened twice, same result, though this time I do get to point out that I am the guy that saved my bosses life [:D]

[mitchja]

When I used to work behind a bar many years ago (a busy town centre pub), someone once pushed to the front and demanded to be served there and then, ranting and raving at all the staff also spouting the line 'Do you know who I am?'

Actually I didn't know who he was and I told him as much. He was mortified when I said this [:D]. Even when he said his name, it still meant nothing. It later turned out he was some football player for a local Premier division football club. I don't follow football so genuinely had no idea who he was!

Regards

quote:Originally posted by mitchja
It later turned out he was some football player for a local Premier division football club. I don't follow football so genuinely had no idea who he was!


That makes at least two of us on this board who don't follow football! My only claim to fame if there is such a thing with a football player was regularly bumping into George Best and his then wife Alex on the Kings Road at the Prime Time video store (that just happens to be next to Oddbins...).

H