Automated Responses: Don't You Just Love Them

I raised a query with the EZY website when attempting to make a booking last eve.

The query was: 'Since the change to the website last week, I have been unable to make a booking using Mastercard. I have attempted several times, entering the details correctly. It is also the case that the card is not blocked in any way, as I can make other purchases with it immediately after the rejection by EZY.'

The response was: 'We would like our Customers to have a speedy response to their enquiry, with this in mind we have looked at your email and have provided you with some suggestions for an instant answer to your question. We hope you will find these helpful.


Title: I have concerns about Swine Flu, what information do you have?

Title: Do you expect any flight changes for East Midlands and Luton?

Title: What do the error codes BC90NSX or NC90NSX mean?
'

[:?]

[Neil]

Haha, that is quality, yet appallingly bad at the same time.

If it was Ryanair they would have charged you for the email !

If you like that, try this (warning, may bore some of you but it's a high fun point in my world and it is not intended to cause any offence, in fact on many fora the comments in response have been hilarious and in the same tone!). See anyone drinking Dr Peppers, you'll now know why!

Systems that analyse text for contextual or semantic meaning are becoming very advanced. Shame that EJ's and the link above are not in that category.