This is a Trip Report from the Upper Class cabin
Ground Staff
Food & Drink
Entertainment
Seat
Cabin Crew
This was the first time I had used the lounge and I have to say I was impressed. A nice breakfast of eggs benedict, coffee and orange juice, followed by a quick e-mail check then settle in the multiscreen area. The retro armchairs are the most comfortable I have ever sat in! The flight was called, and a short walk to Gate 34. As the flight was already boarding, queue management was not so good here, and I'm not the sort to wave the Au/UC card and breeze right in! Still, it didn't take long and once the gate staff staff identified me and a couple of other UC travellers, we were whisked through.
It was my first time travelling UC in an A340 (the African Queen) and the suites do seem more cramped than on a 747! I'm not the biggest of blokes, either...
The UC cabin crew were pleasant and attentive, although the young male FA calling me 'mate' every so often did make me grit my teeth a little. I'm no snob but I would have thought VS would have expected a little more from their UC cabin FAs.
Dinner was absolutely excellent: crab cakes with dill sauce, followed by the beef hotpot, washed down with an excellent Australian Shiraz (in a screw-top bottle, surprisingly). This was topped off with a nice selection of cheeses and a glass of port. Baileys to follow, and settle down to watch 'The Queen' and 'The Last King of Scotland'. I'd signed up far a neck & back massage, but due to turbulence later in the flight this never happened. The bumps weren't too bad, although there was cracking headwind (210 kts over the eastern seaboard of the US) and we landed about 40 minutes late. Not a problem though, as the captain had kept us in the picture during the flight. There's always discussion as to the correct level of announcements - the chap in this case got it spot on. Clearly, the approach was flown by the FO as we certainly tested the undercarriage on touchdown! (It wasn't really that bad, but a little on the heavy side and the runway wasn't wet). Offload and the bus to Arrivals was smooth enough and I've got a US visa Immigration was quick and easy. Not so for the foreign national queues, whcih were enormous! I have no clue as to why the baggage handlers in IAD insist in unloading bags from the carousels immediately, leaving piles of luggage sprawling everywhere, interspersed with passengers picking through the piles looking for their bags! This was a real farce, with VS021's bags initially flagged for carousel 6, followed by an almost inadible annoucement declaring our bags would be on Carousels 3 and 1! There must have been 5/6 flights' bags arriving at the same time, which were all handled by 3 carousels, leaving the other 3 (maybe 5?) carousels empty. It makes no sense to me...
Anyway, all in all a very pleasant flight. Unfortunately I'm not flying UC on the return leg (unless my Au mebership bags me an upgrade on Friday.....)
Cheers
Tony